Overview
- Presents recent advances in using smart service systems, operations management, and/or analytics in service science research
- Highlights emerging technology and state-of-the-art applications for service science
- Includes service case studies written by scholars and practitioners worldwide
Part of the book series: Springer Proceedings in Business and Economics (SPBE)
Included in the following conference series:
Conference proceedings info: INFORMS-CSS 2019.
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Table of contents (35 papers)
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Smart Service Systems, Operations Management, and Analytics
Keywords
About this book
Editors and Affiliations
About the editors
Robin Qiu is a tenured full Professor of Information Science, teaches a variety of courses including Predictive Analytics, Management Science, Business Process Management, Decision Support Systems, Project Management, Enterprise Integration, Enterprise Service Computing, Software Engineering, Web-based Systems, Distributed Systems, Computer Architecture/SOA, Computer Security, Web Security, Operations Research, and System Engineering. Dr. Qiu’s research interests include Big Data, Data/Business Analytics, Smart Service Systems, Service Science, Service Operationsand Management, Information Systems, and Manufacturing and Supply Chain Management.
Weiwei Chen is an Associate Professor of Supply Chain Management in Rutgers Business School – Newark and New Brunswick at Rutgers University. Dr. Chen’s current research interest lies in operations and finance interface, as well as supply chain operations planning and scheduling. He also works on simulation and randomized global optimization methodologies. He has extensive experience working with businesses and public sectors to improve strategic decisions and operational efficiencies using data analytics. He has taught courses in optimization modeling, operations analysis, and lean six sigma.
Bibliographic Information
Book Title: Smart Service Systems, Operations Management, and Analytics
Book Subtitle: Proceedings of the 2019 INFORMS International Conference on Service Science
Editors: Hui Yang, Robin Qiu, Weiwei Chen
Series Title: Springer Proceedings in Business and Economics
DOI: https://doi.org/10.1007/978-3-030-30967-1
Publisher: Springer Cham
eBook Packages: Business and Management, Business and Management (R0)
Copyright Information: Springer Nature Switzerland AG 2020
Hardcover ISBN: 978-3-030-30966-4Published: 26 November 2019
Softcover ISBN: 978-3-030-30969-5Published: 26 November 2020
eBook ISBN: 978-3-030-30967-1Published: 25 November 2019
Series ISSN: 2198-7246
Series E-ISSN: 2198-7254
Edition Number: 1
Number of Pages: VIII, 403
Number of Illustrations: 28 b/w illustrations, 92 illustrations in colour
Topics: Operations Research/Decision Theory, Big Data/Analytics, Information Systems and Communication Service