Customer Needs and Solutions aims to be the premium outlet for scholarly work on critical issues related to customer needs, broadly defined to include the needs of both consumers and business customers, and solutions that address such needs.

Journal information

Editor-in-Chief
  • Min Ding
Publishing model
Hybrid. Open Access options available

Journal metrics

29 days
Submission to first decision
103 days
Submission to acceptance
44,136 (2018)
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  • Will self-driving cars curb a deadly impulse?

    This provocative paper ventures that autonomous vehicles could be configured to curb a dangerous human impulse: the “willingness to sacrifice” (WTS) numerous lives to save one’s own. Click heading to preview / download! 

    New Content Item (1)
  • Open Access: Shopping...with big data and AI

    While big data & AI-driven algorithms can help shoppers, finds this influential article, they also threaten our sense of autonomy, "the absence of which can be detrimental to consumer well-being." Click heading to read!

    New Content Item
  • Open Access: Decision-making with multiple goals

    Decision-making can be hard at the best of times. When we're pursuing numerous important goals at once, it's even harder. Our Open Access paper on "Individuals’ Decisions in the Presence of Multiple Goals" dives into this deeply difficult dynamic. Click heading to read!

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About this journal

Electronic ISSN
2196-2928
Print ISSN
2196-291X
Abstracted and indexed in
  1. EBSCO Discovery Service
  2. Google Scholar
  3. Institute of Scientific and Technical Information of China
  4. Naver
  5. OCLC WorldCat Discovery Service
  6. ProQuest ABI/INFORM
  7. ProQuest Business Premium Collection
  8. ProQuest Central
  9. ProQuest Entrepreneurship Database
  10. ProQuest-ExLibris Primo
  11. ProQuest-ExLibris Summon
  12. Research Papers in Economics (RePEc)
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