Customer Needs and Solutions aims to be the premium outlet for scholarly work on critical issues related to customer needs, broadly defined to include the needs of both consumers and business customers, and solutions that address such needs.
- Min Ding
- Publishing model
- Hybrid. Open Access options available
- 29 days
- Submission to first decision
- 103 days
- Submission to acceptance
- 50,472 (2019)
Authors (first, second and last of 4)
As a result of the significant disruption that is being caused by the COVID-19 pandemic, we are aware that many researchers will have difficulty in meeting the timelines associated with our peer review process during normal times. Please do let us know if you need additional time. Our systems will continue to remind you of the original timelines, but we intend to be highly flexible at this time.
Customer Needs and Solutions welcomes submissions to a special issue on "Positioning Brands and Services," to be Guest-Edited by Wayne DeSarbo (Pennsylvania State University, USA). Click heading for details!
This provocative paper ventures that autonomous vehicles could be configured to curb a dangerous human impulse: the “willingness to sacrifice” (WTS) numerous lives to save one’s own. Click heading to preview / download!
While big data & AI-driven algorithms can help shoppers, finds this influential article, they also threaten our sense of autonomy, "the absence of which can be detrimental to consumer well-being." Click heading to read!
About this journal
- Electronic ISSN
- Print ISSN
- Abstracted and indexed in
- Australian Business Deans Council (ABDC) Journal Quality List
- EBSCO Discovery Service
- Google Scholar
- Institute of Scientific and Technical Information of China
- OCLC WorldCat Discovery Service
- ProQuest ABI/INFORM
- ProQuest Business Premium Collection
- ProQuest Central
- ProQuest Entrepreneurship Database
- ProQuest-ExLibris Primo
- ProQuest-ExLibris Summon
- Research Papers in Economics (RePEc)