Customer Needs and Solutions aims to be the premium outlet for scholarly work on critical issues related to customer needs, broadly defined to include the needs of both consumers and business customers, and solutions that address such needs.

Journal information

Editor-in-Chief
  • Min Ding
Publishing model
Hybrid. Open Access options available

Journal metrics

29 days
Submission to first decision
103 days
Submission to acceptance
50,472 (2019)
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Latest articles

This journal has 3 open access articles

Journal updates

  • COVID-19 and impact on peer review

    As a result of the significant disruption that is being caused by the COVID-19 pandemic, we are aware that many researchers will have difficulty in meeting the timelines associated with our peer review process during normal times. Please do let us know if you need additional time. Our systems will continue to remind you of the original timelines, but we intend to be highly flexible at this time.

  • Will self-driving cars curb a deadly impulse?

    This provocative paper ventures that autonomous vehicles could be configured to curb a dangerous human impulse: the “willingness to sacrifice” (WTS) numerous lives to save one’s own. Click heading to preview / download! 

    New Content Item (1)
  • Open Access: Shopping...with big data and AI

    While big data & AI-driven algorithms can help shoppers, finds this influential article, they also threaten our sense of autonomy, "the absence of which can be detrimental to consumer well-being." Click heading to read!

    New Content Item
View all updates

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About this journal

Electronic ISSN
2196-2928
Print ISSN
2196-291X
Abstracted and indexed in
  1. Australian Business Deans Council (ABDC) Journal Quality List
  2. CNKI
  3. EBSCO Discovery Service
  4. Google Scholar
  5. Institute of Scientific and Technical Information of China
  6. Naver
  7. OCLC WorldCat Discovery Service
  8. ProQuest ABI/INFORM
  9. ProQuest Business Premium Collection
  10. ProQuest Central
  11. ProQuest Entrepreneurship Database
  12. ProQuest-ExLibris Primo
  13. ProQuest-ExLibris Summon
  14. Research Papers in Economics (RePEc)
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