Special Issue on Agile, Lightweight and Lean IT Service Management Approaches for Business Agility

In the last two decades, practically most of the large- and medium-sized global business corporations have implemented some of the several plan-driven (i.e. rigor-oriented) IT Service Management (ITSM) frameworks and standards, such as ITIL v2011 (itSMF UK & Agutter, 2012), CMMI-SVC v1.3 (Software Engineering Institute, 2010), and the ISO/IEC 20000:2005 standard (ISO/IEC 2005a, 2005b, 2010), to manage the governing, planning, design, deployment, operation, and improvement of IT services (Mora et al., 2014; 2015; Jäntti & Hotti, 2016). Multiple organizational benefits such as improvements in the service quality, customer satisfaction, reduction of IT downtime, IT staff morale, and financial contribution metrics have been also reported for the utilization of ITSM frameworks and standards (Marrone & Kolbe, 2011; Marrone et al., 2014). 

However, the implementation of the plan-driven ITSM frameworks and standards demands the utilization of significant organizational resources such as economic, human, and technological ones and relevant efforts during long implementation periods, which limits their successful implementations (Eikebrokk & Iden, 2017). 

Nowadays, the demand for business services agility has produced the recent emergence of some proffered agile, lightweight, or lean ITSM frameworks and standards (Agutter et al., 2017; Verlaine, 2017; Kobus et al., 2017; TSO, 2019; Galup et al., 2020; Mora et al., 2021). Agile, lightweight, or lean practices are usually considered equivalent. However, they are different concepts. Agile practices can be considered a subset of lightweight practices, and agile practices must be also lean but the vice versa situation is not mandatory (Qumer & Henderson-Sellers, 2008; Conboy, 2009). 

Given the novelty of these proffered agile, lightweight, and lean ITSM frameworks and standards (i.e. Lean IT, VeriSM, ITIL v4, FitSM, ISO/IEC/IEEE 20000-1:2018, and ISO/IEC/IEEE 29110- 4-3:2018, among others) and the scarcity of conceptual and empirical studies on them (Lean IT Association, 2015; FitSM, 2016; Verlaine, 2017; Kobus et al., 2017; ISO/IEC/IEEE 2018a; 2018b; TSO, 2019; Galup et al., 2020; Mora et al., 2021), there is a lack of informative references on the applicability, benefits, and limitations of using agile, lightweight, and lean ITSM frameworks and standards for the ITSM practitioners and scholars as well as a distinct knowledge gap for the global business organizations interested in the utilization of them for managing IT services with an agile approach. 

Consequently, this special issue pursues to advance rigorous and relevant scientific knowledge related to the agile, lightweight, and lean ITSM frameworks and standards that ultimately help ITSM practitioners working in large- and medium-sized global organizations to implement them correctly. Topics of interest for the special issue include but are not limited to the following ones: 

• Conceptual studies on the agile, lightweight, and lean ITSM tenets 

• Conceptual comparative studies between rigor-oriented and agile, lightweight, or lean ITSM frameworks and standards 

• Statistical survey studies on the implementation of the agile, lightweight, or lean ITSM frameworks and standards 

• Case studies on the implementation of the agile, lightweight, or lean ITSM frameworks and standards 

• Simulation studies – system dynamics, discrete event, agent-based or hybrid- on managerial features of the agile, lightweight, or lean ITSM frameworks and standards 

• Design research studies on specific managerial features of the agile, lightweight, or lean ITSM frameworks and standards 

• Experimental studies on specific managerial features of the agile, lightweight, or lean ITSM frameworks and standards 

• Information and Communication Technologies and platforms for agile, lightweight, or lean ITSM frameworks and standards 

• Studies on managerial implications – economic impacts and costs, organizational learning and change, business process redesigns, organizational design, and business agility, among others – of the agile, lightweight, or lean ITSM frameworks and standards 

Hence, due to the global relevance of ITSM approaches and the emergent business agility movement, we require high-quality research papers using any appropriate research method to study the problems related to the theme of this special issue, such as statistical survey, simulation, case study, experiments, design research, or conceptual study.

Important dates: 

Deadline for submissions: 30 November 2021
First notification to authors: 28 February 2022
Completion of first revision: 30 April 2022
Second notification to authors: 31 May 2022
Completion of second revision: 30 June 2022
Print publication: 2023

Special Issue Guest Editors: 

• Prof. Manuel Mora, Autonomous University of Aguascalientes, Mexico 

• Prof. Jorge Marx Gómez, University of Oldenburg, Germany 

• Assoc. Prof. Olayele Adelakun, DePaul University, USA 

• Prof. Fen Wang, Central Washington University, USA