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Lecture Notes in Business Information Processing

Exploring Services Science

7th International Conference, IESS 2016, Bucharest, Romania, May 25-27, 2016, Proceedings

Editors: Borangiu, Theodor, Drăgoicea, Monica, Nóvoa, Henriqueta (Eds.)

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About this book

This book contains the refereed proceedings of the 7th International Conference on Exploring Service Science (IESS), held in Bucharest, Romania, in May 2016.Service science constitutes an interdisciplinary approach to systematic innovation in service systems, integrating managerial, social, legal, and engineering aspects to address the theoretical and practical challenges of the service industry and its economy.
The 45 full papers and 13 short papers accepted for IESS were selected from 119 submissions. The papers consider the topics service exploration theories and processes; modeling service requirements and management of business processes; value co-creation through knowledge management and user-centric services; service design methodologies and patterns; service innovation and strategy; IT-based service engineering; servitization in sustainable manufacturing; product-service systems; business software services and data-driven service design; web service design and service-oriented agents; IoT and mobile apps for public transport service management; e-health services and medical data interoperability; and service and IT-oriented learning and education systems.

Table of contents (40 chapters)

Table of contents (40 chapters)
  • Decision-Making in Smart Service Systems: A Viable Systems Approach Contribution to Service Science Advances

    Polese, Francesco (et al.)

    Pages 3-14

  • On a Qualitative Game Theoretic Approach of Teacher-Student Interaction in a Public Higher Education Service System

    Oltean, Virginia Ecaterina (et al.)

    Pages 15-29

  • Service-Dominant Strategic Sourcing: Value Creation Versus Cost Saving

    Rafati, Laleh (et al.)

    Pages 30-44

  • New Service’s Expectation Positioning by Applying Cumulative Prospect Theory

    Yuan, Soe-Tsyr Daphne (et al.)

    Pages 45-59

  • Enabling Service Business Models Through Service Processes

    Zope, Nikhil (et al.)

    Pages 60-71

Buy this book

eBook n/a
  • ISBN 978-3-319-32689-4
  • Digitally watermarked, DRM-free
  • Included format: PDF, EPUB
  • ebooks can be used on all reading devices
Softcover n/a
  • ISBN 978-3-319-32688-7
  • Free shipping for individuals worldwide
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Bibliographic Information

Bibliographic Information
Book Title
Exploring Services Science
Book Subtitle
7th International Conference, IESS 2016, Bucharest, Romania, May 25-27, 2016, Proceedings
Editors
  • Theodor Borangiu
  • Monica Drăgoicea
  • Henriqueta Nóvoa
Series Title
Lecture Notes in Business Information Processing
Series Volume
247
Copyright
2016
Publisher
Springer International Publishing
Copyright Holder
Springer International Publishing Switzerland
eBook ISBN
978-3-319-32689-4
DOI
10.1007/978-3-319-32689-4
Softcover ISBN
978-3-319-32688-7
Series ISSN
1865-1348
Edition Number
1
Number of Pages
XVI, 762
Number of Illustrations
195 b/w illustrations
Topics