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Practical Manual of Quality Function Deployment

Authors: Maritan, Davide

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  • Provides a fully described example of a comprehensive QFD framework
  • Describes the QFD workflow step by step
  • Presents a model that can be used in small firms with low resources and short lead times
  • Describes eight QFD case studies
  • Includes a chapter on fuzzy QFD, explained for professionals
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eBook 46,00 €
price for Italia (gross)
  • ISBN 978-3-319-08521-0
  • Digitally watermarked, DRM-free
  • Included format: PDF, EPUB
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover 62,39 €
price for Italia (gross)
Softcover 57,19 €
price for Italia (gross)
About this book

This book introduces into the practical application of Quality Function Deployment (QFD) beyond the famous House of Quality Matrix by presenting a fully developed example of a clear and comprehensive QFD framework. The QFD workflow is described step by step, encompassing strategic planning, customer surveys, product and service characteristics, mechanisms, parts and cost deployment, technologies, process phases and faults analysis. The model, as presented with practical suggestions, can be used in firms with low resources and/or need for speed. In addition, a chapter is dedicated to the most common “fuzzy” algorithms, explained for professionals and the book closes by describing in detail some QFD case studies. This book will be of interest to all who wish to use QFD to respond to and satisfy customer requirements effectively.

About the authors

Davide Maritan is the head of Maritan Engineering, which focuses on Quality Function Deployment, creative innovation, software and renewable energy design. He is also the CEO at Geotherm Srl, which sells geothermal heat pump systems. He has two decades of experience in consulting and teaching in QFD, market analysis and creative decision support systems. He holds an MSc degree in Electronic Engineering from the University of Padua, Italy.

Reviews

"Maritan has written one of the best books to date on QFD. [...] With the exception of the 'bibles' by QFD founders Akao and Mizuno, you can now toss the rest of your QFD library." (Glenn Mazur, QFD Institute, Amazon, October 2014)

“It is a much needed contribution.” (Don Norman, June 2016)

Table of contents (5 chapters)

Table of contents (5 chapters)

Buy this book

eBook 46,00 €
price for Italia (gross)
  • ISBN 978-3-319-08521-0
  • Digitally watermarked, DRM-free
  • Included format: PDF, EPUB
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover 62,39 €
price for Italia (gross)
Softcover 57,19 €
price for Italia (gross)
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Bibliographic Information

Bibliographic Information
Book Title
Practical Manual of Quality Function Deployment
Authors
Copyright
2015
Publisher
Springer International Publishing
Copyright Holder
Springer International Publishing Switzerland
eBook ISBN
978-3-319-08521-0
DOI
10.1007/978-3-319-08521-0
Hardcover ISBN
978-3-319-08520-3
Softcover ISBN
978-3-319-36325-7
Edition Number
1
Number of Pages
XIII, 190
Number of Illustrations
52 b/w illustrations
Topics