- Fill out the form below and submit it to us.
- Package the book(s) for delivery. Be sure to include either a copy of your original invoice, or a piece of paper with the invoice number written on it, in the package to expedite processing. The original packaging is preferred, but if this is no longer available, any packaging that will protect the book from being damaged will suffice. It is not necessary to label the package as UPS/CanPar will arrive with their own pre-printed label. Please write "CALL TAG RETURN TO SPRINGER" on the box, so that your receiving department is aware that UPS/CanPar will come to pick up the shipment.
- If UPS/CanPar usually delivers to a mailroom, secretarial desk, or other location away from where you are situated, you will need to bring the book to this location. All books being returned from a University must be brought the their shipping and receiving area - UPS cannot pick up the package at the Department.
- When UPS/CanPar arrives for the pick-up, please be sure to receive a Call Tag Consignee Copy; this is your receipt and proof of return (POR).
UPS/CanPar will make three attempts to pick up the book from you. After each of the first two attempts, the driver will leave a yellow note at your location informing you that they were at your location, but were unable to make the pickup. The next attempt is usually the next business day.
Credit will be issued for your invoice upon the receipt of your return. Processing generally takes 2-3 weeks. If you receive a statement from us during this period, please disregard it. (If you receive another statement after this period, please contact us. You may be required to provide a POR.)