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India Studies in Business and Economics

Quality

Domains and Dimensions

Authors: Mukherjee, S.P

  • Offers a comprehensive overview of quality including discussions on quality in higher education, in research and development, as also on quality of life
  • Discusses issues related to measuring quality in service production and delivery
  • Includes a chapter on the quality and information technology interface, highlighting the mutual dependence between these two areas
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Buy this book

eBook 91,62 €
price for India (gross)
  • ISBN 978-981-13-1271-7
  • Digitally watermarked, DRM-free
  • Included format: EPUB, PDF
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover 109,99 €
price for India (gross)
  • ISBN 978-981-13-1270-0
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
About this book

This book offers a comprehensive overview of quality and quality management. It also explores total quality management, covering its human, technological and analytical imperatives. It also examines quality systems and system standards, highlighting essential features and avoiding a reproduction of the ISO 9000 standard, as well as people-related issues in implementing a quality system. A holistic understanding of quality considerations, which now permeate every aspect of human life, should guide related policies, plans and practices. The book describes the all-pervasive characteristics of quality, putting together diverse definitions of "quality," outlining its different dimensions, and linking it with reliability and innovation. It goes on to assess the quality of measurements in terms of precision, accuracy and uncertainty and discusses managing quality with a focus on business performance. This is followed by a chapter on improving process quality, which is the summum bonum of quality management, and a chapter addressing the crucial problem of measuring customer satisfaction through appropriate models and tools. Further, it covers non-traditional subjects such as quality of life, quality of working life, quality assurance and improvement in education, with special reference to higher education, quality in research and development and characterizes the quality-related policies and practices in Indian industry. The last chapter provides a  broad sketch of some recent advances in statistical methods for quality management. Along with the research community, the book’s content is also useful for practitioners and industry watchers.

About the authors

Shyama Prasad Mukherjee retired as the Centenary Professor of Statistics at the University of Calcutta, where he was involved in teaching, research and promotional work in the areas of statistics and operational research. He was the founder secretary of the Indian Association for Productivity, Quality and Reliability and is now its mentor. He received the Eminent Teacher Award from the Calcutta University, P.C. Mahalanobis Birth Centenary Award from the Indian Science Congress Association and Sukhatme Memorial Award for Senior Statisticians from the Government of India.

Table of contents (17 chapters)

  • Quality: A Big Canvas

    Mukherjee, Shyama Prasad

    Pages 1-20

    Preview Buy Chapter 24,95 €
  • Quality in Services

    Mukherjee, Shyama Prasad

    Pages 21-40

    Preview Buy Chapter 24,95 €
  • Managing Quality Today

    Mukherjee, Shyama Prasad

    Pages 41-62

    Preview Buy Chapter 24,95 €
  • Quality Systems and System Standards

    Mukherjee, Shyama Prasad

    Pages 63-91

    Preview Buy Chapter 24,95 €
  • Total Quality Management

    Mukherjee, Shyama Prasad

    Pages 93-113

    Preview Buy Chapter 24,95 €

Buy this book

eBook 91,62 €
price for India (gross)
  • ISBN 978-981-13-1271-7
  • Digitally watermarked, DRM-free
  • Included format: EPUB, PDF
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover 109,99 €
price for India (gross)
  • ISBN 978-981-13-1270-0
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
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Bibliographic Information

Bibliographic Information
Book Title
Quality
Book Subtitle
Domains and Dimensions
Authors
Series Title
India Studies in Business and Economics
Copyright
2019
Publisher
Springer Singapore
Copyright Holder
Springer Nature Singapore Pte Ltd.
eBook ISBN
978-981-13-1271-7
DOI
10.1007/978-981-13-1271-7
Hardcover ISBN
978-981-13-1270-0
Series ISSN
2198-0012
Edition Number
1
Number of Pages
XXI, 383
Number of Illustrations
2 b/w illustrations
Topics