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Online Resolution of E-commerce Disputes

Perspectives from the European Union, the UK, and China

Authors: Zheng, Jie

  • Presents an in-depth comparison of EU, UK and Chinese law on alternative dispute resolution and online dispute resolution 
  • Offers guidance on how to use ODR for e-commerce businesses
  • Examines how market mechanisms can be useful tools when enforcing the outcomes of a successful ODR process 
  • Includes recommendations for promoting the harmonization of ODR rules 
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eBook 96,29 €
price for India (gross)
  • The eBook version of this title will be available soon
  • Due: November 10, 2020
  • ISBN 978-3-030-54120-0
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Hardcover 119,99 €
price for India (gross)
  • Due: November 10, 2020
  • ISBN 978-3-030-54119-4
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  • Immediate ebook access, if available*, with your print order
About this book

This book discusses how technological innovations have affected the resolution of disputes arising from electronic commerce in the European Union, UK and China. Online dispute resolution (ODR) is a form of alternative dispute resolution in which information technology is used to establish a process that is more effective and conducive to resolving the specific types of dispute for which it was created.

This book focuses on out-of-court ODR and the resolution of disputes in the field of electronic commerce. It explores the potential of ODR in this specific e-commerce context and investigates whether the current use of ODR is in line with the principles of access to justice and procedural fairness. Moreover, it examines the major concerns surrounding the development of ODR, e.g. the extent to which electronic ADR agreements are recognized by national courts in cross-border e-commerce transactions, how procedural justice is ensured in ODR proceedings, and whether ODR outcomes can be effectively enforced. To this end, the book assesses the current and potential role of ODR in resolving e-commerce disputes, identifies the legal framework for and legal barriers to the development of ODR, and makes recommendations as to the direction in which practice and the current legal framework should evolve.

In closing, the book draws on the latest legislation in the field of e-commerce law and dispute resolution in order to make recommendations for future ODR design, such as the EU Platform-to-Business Regulation on Promoting Fairness and Transparency for Business Users of Online Intermediation Services (2019) and the United Nations Convention on International Settlement Agreements Resulting from Mediation (2018), which provide the legal basis for ODR’s future development.


About the authors

Jie Zheng is a Lecturer and Researcher at Shanghai University of Finance and Economics, Shanghai, China, with a focus on dispute resolution and information technology, a Former Junior Associate at Burkardt Peters & Partner, Shanghai, as well as a former Researcher at Transnational Law Center, Ghent University, Belgium.

Buy this book

eBook 96,29 €
price for India (gross)
  • The eBook version of this title will be available soon
  • Due: November 10, 2020
  • ISBN 978-3-030-54120-0
  • Digitally watermarked, DRM-free
  • Included format:
  • ebooks can be used on all reading devices
Hardcover 119,99 €
price for India (gross)
  • Due: November 10, 2020
  • ISBN 978-3-030-54119-4
  • Free shipping for individuals worldwide
  • Immediate ebook access, if available*, with your print order
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Bibliographic Information

Bibliographic Information
Book Title
Online Resolution of E-commerce Disputes
Book Subtitle
Perspectives from the European Union, the UK, and China
Authors
Copyright
2020
Publisher
Springer International Publishing
Copyright Holder
Springer Nature Switzerland AG
eBook ISBN
978-3-030-54120-0
DOI
10.1007/978-3-030-54120-0
Hardcover ISBN
978-3-030-54119-4
Edition Number
1
Number of Pages
XIII, 367
Number of Illustrations
4 b/w illustrations, 5 illustrations in colour
Topics

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