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  • © 2019

Feedback at Work

  • Addresses current research and organizational trends in workplace feedback processes

  • Research summaries are directly tied to organizational practice

  • Examines current and future trends, emphasizing context and intentionality in feedback processes

  • Offers advice regarding how to improve feedback

  • Written by experts in the field of feedback

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Table of contents (14 chapters)

  1. Front Matter

    Pages i-xi
  2. Using Science to Improve Feedback Processes at Work

    • Lisa A. Steelman, Jane R. Williams
    Pages 1-7
  3. A New Look at the Supervisor Role in Performance Management

    • Montana L. Drawbaugh, Jane R. Williams, Erzhuo (Ernie) Wang
    Pages 9-28
  4. Checking In? A Dyadic and Dynamic Perspective on Feedback Conversations

    • Frederik Anseel, Stéphane Brutus
    Pages 29-51
  5. Frequent Feedback in Modern Organizations: Panacea or Fad?

    • Steven T. Tseng, Paul E. Levy, Sue Hua Aw Young, Ryan K. Thibodeau, Xiyang Zhang
    Pages 53-73
  6. Leveraging Feedback Orientation in the Workplace: Directions for Research and Practice

    • Kajal R. Patel, Rebekah A. Silva, Jason J. Dahling
    Pages 97-111
  7. The Importance of Social Identity in Feedback Seeking: A Race Perspective

    • Catalina Flores, Joelle D. Elicker, Marc Cubrich
    Pages 141-162
  8. Using a Training Intervention to Improve the Feedback Environment

    • James R. Gallo, Lisa A. Steelman
    Pages 163-174
  9. Employee Reactions to the Feedback Environment

    • Joelle D. Elicker, Marc Cubrich, Julie M. Chen, Mary F. Sully de Luque, Rachel Gabel Shemueli
    Pages 175-194
  10. One Size Does Not Fit All: A Review of How Personal Influences Affect Workplace Feedback Processes

    • Emily S. Corwin, Lauren S. Simon, Christopher C. Rosen
    Pages 195-226
  11. Delivering 360-Degree Feedback

    • John W. Fleenor
    Pages 227-247
  12. The Role of Feedback in Coaching and Technology-Enabled Coaching Processes

    • Lisa A. Steelman, Garret Kilmer, Richard L. Griffith, James Taylor
    Pages 249-263
  13. User-Driven Feedback Tools for Leader Development

    • Stephen F. Young, Cynthia D. McCauley
    Pages 265-285
  14. Back Matter

    Pages 287-288

About this book

This book delivers an evidence-based summary of best practices in providing and utilizing feedback in organizational settings.  Bringing together a range of renowned experts, the chapters in this book discuss the current state of feedback theory and research, as well as practical recommendations for using the evidence to improve feedback processes in organizations. This book is intended for scholars and managers, but anyone on the giving or receiving end of feedback will benefit from a better understanding of the process. The chapters in this volume take the reader deep into the current literature, set a research agenda for the future, and provide key take-aways to enhance intentionality in the feedback process.

Editors and Affiliations

  • School of Psychology, Florida Institute of Technology, Melbourne, USA

    Lisa A. Steelman

  • Department of Psychology, Indiana University, Purdue University Indianapolis, Indianapolis, USA

    Jane R. Williams

About the editors

Lisa A. Steelman, Ph.D.
Dr. Steelman is a Professor of Industrial/Organizational Psychology and Dean of the College of Psychology and Liberal Arts at Florida Institute of Technology. Her research interests include feedback processes, the role of the feedback environment tin performance management, coaching, and 360-degree feedback. She has numerous publications and presentations at national and international conferences in these areas. Dr. Steelman is a former editor of The Industrial/Organizational Psychologist. She received her doctorate in Industrial/Organizational psychology from the University of Akron.


Jane R. Williams, Ph.D.
Dr. Williams is an Associate Professor of Psychology and Associate Dean for Academic Affairs and Strategic Initiatives for the School of Science at Indiana University Purdue University Indianapolis. Her research interests include performance management processes, feedback seeking, and the role of supervisors in the feedback process. In addition to her publications and presentations in these areas, she also consults with academic units on issues such as performance management, strategic planning, communication, chair development, and conflict resolution. She received her doctorate in Industrial/Organizational psychology from the University of Akron.

Bibliographic Information

  • Book Title: Feedback at Work

  • Editors: Lisa A. Steelman, Jane R. Williams

  • DOI: https://doi.org/10.1007/978-3-030-30915-2

  • Publisher: Springer Cham

  • eBook Packages: Behavioral Science and Psychology, Behavioral Science and Psychology (R0)

  • Copyright Information: Springer Nature Switzerland AG 2019

  • Hardcover ISBN: 978-3-030-30914-5Published: 02 December 2019

  • Softcover ISBN: 978-3-030-30917-6Published: 09 January 2021

  • eBook ISBN: 978-3-030-30915-2Published: 21 November 2019

  • Edition Number: 1

  • Number of Pages: XI, 288

  • Number of Illustrations: 8 b/w illustrations

  • Topics: Consulting, Supervision and Coaching

Buy it now

Buying options

eBook USD 49.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book USD 64.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book USD 109.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Other ways to access