Warehouse Move in Europe on January 1, 2021

FAQ © aydinynr, iStock

Centraal Bookhuis has taken over both the warehousing and the worldwide delivery of our books.   

From January 2nd, 2021, we will deliver all goods from Centraal Boekhuis in the Netherlands. We therefore kindly ask you to send your returns to the following address:    

Centraal Boekhuis B.V, Return - Springer Nature, Poort 83, Textielweg 12, NL- 4104 AM Culemborg, Netherlands

All returns arriving at KNV Zeitfracht GmbH in Erfurt after December 7th, 2020 will be forwarded,  processed and credited at Centraal Boekhuis.  There is no change in the order process. Our Customer Service Team in Heidelberg will continue  to be your first contact for all order related questions. 
 

Download the FAQs in PDF format (revised version, tax-related questions, status Dec 21, 2020).

Warehouse Move FAQs

Logistics/Deliveries 

Why do we change the warehouse? 

  • You know that at Springer Nature approximately 98% of all titles can be printed POD (PrintOn-Demand). Our preferred POD printer is Printforce in the Netherlands. Since 2017 CB is coowner of Printforce and Printforce has moved to Centraal Boekhuis (CB) in Culemborg. 
  • The change to CB opens up the opportunity to print books that are in the Printforce catalog directly “into the box” and drop-ship them to the customer (if there is no consolidation flag in the system). We expect to save several days for orders which can be drop-shipped. 
  • For consolidation shipments the incoming order will be splitted: books in stock will be put in a box and will wait for the books printed POD (the process will start immediately after the order was splitted). When the POD printed books are ready they will be merged with the stock-titles and sent out in one delivery. While stock and POD-printing will happen in the same building we’ll expect to reduce the delivery time by some days.

Will the delivery time for books stored in the warehouse change?

  • The delivery time for books in stock will probably be extended by one day. 

What are the changes for customers who pick up their books themselves? 

  • Pick-up also will take place at IBS in Heek, Germany (not at CB in the Netherlands); the only change will be the address where the goods are picked-up.
  • Address: IBS Logistics GmbH & Co.KG, Benzstraße 21, D-48619 Heek

Tracking of deliveries

  • All deliveries to currently 20 countries, which are recorded in the standard system, are trackable. 
  • Large deliveries to international customers are further trackable. 
  • Since all deliveries via Post/DHL/DHL Express will be attached to the Business Partner account, in the new set-up we will be able to react faster to complaints or requests.

Returns

What happens with returns which are sent to KNV Zeitfracht GmbH after December 7th 2020 by mistake? 

  • KNV Zeitfracht GmbH will continue to forward all incoming returns to CB, but the crediting will further be done by our Customer Service team.

What will change by returning the returns to CB in the Netherlands? 

  • There might be a slight increase in cost for returns depending on where they are shipped from.

Tax related questions for our trade (B2B) customers (as of January 1st, 2021)

For trade customers based in the Netherlands: what changes for me? 

  • Since we will ship the books from a warehouse in the Netherlands as from January 1st, 2021, the VAT treatment will change compared with the VAT treatment that we applied until December 31st, 2020. 
  • Trade customers based in the Netherlands will therefore receive an invoice for a local supply of goods in the Netherlands. Since our invoicing entity Springer Nature Customer Service Center GmbH is not established in the Netherlands, a local reverse charge mechanism will apply. This means that we will not charge VAT, but that it is the responsibility of the Dutch trade customer to account for 9% local Dutch VAT on the purchase of the books. 

For trade customers based in the EU (outside Germany and the Netherlands): what changes for me?

  • Since we will ship the books from a warehouse in the Netherlands as from January 1st, 2021, there will be a slight change in the VAT treatment compared with the VAT treatment that we applied until December 31st, 2020. 
  • Trade customers based in the EU (outside Germany and the Netherlands) will still receive an invoice for an intra-EU supply, with 0% Dutch VAT, on condition that they provide their valid EU VAT identification number to us. These trade customers should report an intra-EU acquisition of goods in the country of destination (against the applicable local VAT rate for books). 
  • Trade customers who pick up the books themselves at IBS in Heek, Germany (supplies on Incoterms EXW (Ex-Works) basis) should not only provide their valid EU VAT identification number, but also furnish sufficient proof to Springer Nature that the books have been transported by their freight forwarder from Germany to another EU Member State. This also applies to Austrian and Luxembourg booksellers who make use of the ‘Bücherwagendienst’ (supplies on Incoterms FCA (Free Carrier) basis). 
  • If you want to get in touch with IBS Logistics in Heek please use one of the following email-addresses: 

transport@ibs-logistics.de 

transportstaff@ibs-logistics.de

  • In case no valid EU VAT identification number is provided to us or in case insufficient proof is provided to confirm transport of the books to another EU Member State (in case of Incoterms EXW and FCA transactions), Springer Nature is entitled to charge local VAT for the books supplied.

For trade customers based outside the EU (including the UK): are there any changes for me?

  •  Even though we will ship the books from a warehouse in the Netherlands as from January 1st , 2021, trade customers based outside the EU will still receive an invoice without EU VAT for an export supply. 
  • In case we agreed to supply the books on Incoterms DDP (Delivered Duties Paid) basis, Springer Nature is entitled to charge local VAT (or a similar indirect tax) for the books supplied (if we are required to do so based on the applicable legislation in your own country). For example, for deliveries to Swiss customers on DDP basis, 2.5% Swiss VAT will be charged by us and for deliveries to Australian customers on DDP basis, 10% Australian GST will be applied by us. 
  • Trade customers who pick up the books themselves at IBS in Heek, Germany (supplies on Incoterms EXW (Ex-Works) basis) should furnish sufficient proof to Springer Nature that the books have been transported by their freight forwarder to a destination outside the EU. Such proof should consist of a copy of the respective export declaration submitted to the German customs authorities and a copy of the corresponding confirmation of exit issued by the German customs authorities. Alternative proof could consist of a fully completed and signed CMR, sea waybill or air waybill. Your freight forwarder should be able to help you providing these documents. 
  • In case insufficient proof is provided to confirm export of the books to a destination outside the EU, Springer Nature is entitled to charge local VAT for the books supplied. Please note that the above provides a high-level non-exhaustive overview of the VAT treatment of the supplies that Springer Nature performs to its trade customers. Springer Nature reserves the right to apply a different VAT treatment in practice, if so required based on the facts and circumstances or due to changes in the applicable legislation.

Others 

Will there be any change in packaging at CB?  

  • Yes, we’ll expect this to be a lot better because we have accompanied the process of ordering the packaging for CB.
  • Currently at KNV the limit per carton is 20kg, at CB the limit per carton will be 15kg  

Is the handling different for Macmillan Higher Education products? 

  • No, the Macmillan Higher Education products will also be stored in the warehouse and delivered from Culemborg as of January 1, 2021.