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The ICT and Evolution of Work
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The Future of Service Post-COVID-19 Pandemic, Volume 1

Rapid Adoption of Digital Service Technology

Editors: Lee, Jungwoo, Han, Spring H. (Eds.)

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  • Identifies clearly the phenomena related to the changing nature of services and surrounding technology post-COVID-19 pandemic
  • Introduces and defines meaningful terminology emerging from these phenomena
  • Considers research issues concerning service management in the future and paves the way for academics and practitioners launching further practical research projects on the topic
  • This book is open access which means you have fee and unlimited access. 
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  • ISBN 978-981-334-126-5
  • This book is an open access book, you can download it for free on link.springer.com
Hardcover 51,99 €
price for Spain (gross)
  • ISBN 978-981-334-125-8
  • Free shipping for individuals worldwide
  • Institutional customers should get in touch with their account manager
  • Covid-19 shipping restrictions
  • Usually ready to be dispatched within 3 to 5 business days, if in stock
  • The final prices may differ from the prices shown due to specifics of VAT rules
About this book

This open access book is geared towards providing insights and stimulating new thinking about the changing nature of services, service work and workers, and service experiences during and after the COVID-19 pandemic in 2020, particularly focusing on digital service technology. This book serves as a useful resource for business practitioners and academics in the areas of service and human resource management. Each chapter deals with specific current issues within these industries due to COVID-19 and issues that will come up post-pandemic. As COVID-19 is expected introduce novel methods to the service sector, such as untact service, telecommuting, alternative work arrangements, job crafting, and new work skills, digital technology is becoming more important than ever before. This books provides a range of examples and cases to elaborate on the effective application of digital service technology in order for businesses to stay relevant in the current climate.

About the authors

Jungwoo Lee is Director of the Center for Work Science and Professor of Systems, Technologies, and Information in the Graduate School of Information at Yonsei University. He teaches graduate-level students and executives on topics on and around the changing nature of work and businesses by information and communication technologies. At Yonsei, he had served as CIO and Vice President of Library, Director of IT Strategy and Policy Research Institute, Director of CEO IT Executive Program, and Executive Director for the Yonsei University Newspaper and Broadcasting System. His external services include Director of Smart Work Forum, President of Data Governance Forum, and President of the Korean Society for e-Business Studies. Other advisory capacities include the Government of Seocho, Universal Content Identifier Users Forum, National Digital Library, and other public organizations and private firms. 

Spring H. Han, Ph.D., is Associate Professor in the Graduate School of Management at Kyoto University. Her current research interests include sensory marketing, emotions and service experience, hospitality management, and healthcare service management. She has participated in various industry and academic projects in Korea, USA, China, and Russia. Han has published research papers in distinguished journals, including Cornell Hospitality Quarterly and Service Science. She received the “Best paper award for the year 2012” from Cornell Hospitality Quarterly, “Educational Innovation Award” from National Research University HSE in 2014, “Best Paper Award 2014” from the 2014 TOSOK International Tourism Conference, and “Industry Relevance Award 2017” from Cornell University.


Table of contents (10 chapters)

Table of contents (10 chapters)
  • Preparing for Accelerated Third Order Impacts of Digital Technology in Post Pandemic Service Industry: Steep Transformation and Metamorphosis

    Pages 1-13

    Lee, Jungwoo (et al.)

  • How the COVID-19 Pandemic Is Reshaping the Education Service

    Pages 15-36

    Kang, Byeongwoo

  • Rethinking Higher Education Post COVID-19

    Pages 37-54

    Ewing, Lee-Ann

  • Transformative Value Co-creation in Healthcare Services in the COVID-19 Era: The Case of Centro Cardiologico Monzino

    Pages 55-73

    Sebastiani, Roberta (et al.)

  • Technology Perception and Productivity Among Physicians in the New Norm Post-pandemic: A Dynamic Capabilities Perspective

    Pages 75-99

    Liew, Ewilly J. Y. (et al.)

Buy this book

eBook  
  • ISBN 978-981-334-126-5
  • This book is an open access book, you can download it for free on link.springer.com
Hardcover 51,99 €
price for Spain (gross)
  • ISBN 978-981-334-125-8
  • Free shipping for individuals worldwide
  • Institutional customers should get in touch with their account manager
  • Covid-19 shipping restrictions
  • Usually ready to be dispatched within 3 to 5 business days, if in stock
  • The final prices may differ from the prices shown due to specifics of VAT rules
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Bibliographic Information

Bibliographic Information
Book Title
The Future of Service Post-COVID-19 Pandemic, Volume 1
Book Subtitle
Rapid Adoption of Digital Service Technology
Editors
  • Jungwoo Lee
  • Spring H. Han
Series Title
The ICT and Evolution of Work
Copyright
2021
Publisher
Springer Singapore
Copyright Holder
The Editor(s) (if applicable) and The Author(s)
eBook ISBN
978-981-334-126-5
DOI
10.1007/978-981-33-4126-5
Hardcover ISBN
978-981-334-125-8
Series ISSN
2662-4230
Edition Number
1
Number of Pages
XII, 225
Number of Illustrations
8 b/w illustrations, 30 illustrations in colour
Topics