Crafting and Shaping Knowledge Worker Services in the Information Economy

Authors: Sherringham, Keith, Unhelkar, Bhuvan

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  • Addresses how businesses respond to cloud-based knowledge worker services and the automation of knowledge worker services
  • Provides an overall approach as well as specific examples and paints a picture of what business change is needed in response to technology and illustrates how to manage people through the transition
  • Includes practical exercises, scenarios, and examples to help with the necessary capacity and capability building in businesses
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eBook 58,84 €
price for Spain (gross)
  • ISBN 978-981-15-1224-7
  • Digitally watermarked, DRM-free
  • Included format: EPUB, PDF
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover 72,79 €
price for Spain (gross)
  • ISBN 978-981-15-1223-0
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
  • The final prices may differ from the prices shown due to specifics of VAT rules
About this book

This book offers a hands-on approach to prepare businesses for managing the impact of technology transformation by the pragmatic, consistent, and persistent application of proven business principles and practices. Technology is rapidly transforming our businesses and our society. Knowledge worker roles are being impacted, and as operations are being automated, business models are changing as the use of cloud-based services lowers costs and provides flexibility. This book provides a guide towards managing the environment of uncertainly caused by the rapid changes in technology by combining strategy and leadership to influence the environment, instil the right behaviours, and strengthen the skills that will enable businesses to be adaptive, responsive, and resilient.  

About the authors

Keith Sherringham (B.Sc. Hons. FACS) advises executive and senior leadership on the business application of ICT as well as delivering high profile business transformations. He is a noted author and speaker on the business application of ICT with thought leadership in areas including standardising the roles of knowledge workers. 

Bhuvan Unhelkar (BE, MDBA, MSc, PhD, FACS) is an accomplished IT professional and Professor of IT at the University of South Florida, USA. With thought leadership in Business Analysis & Requirements Modeling, Software Engineering, Big Data Strategies, Agile Processes, Mobile Business and Green IT, Bhuvan has published over 20 books.

Table of contents (12 chapters)

Table of contents (12 chapters)

Buy this book

eBook 58,84 €
price for Spain (gross)
  • ISBN 978-981-15-1224-7
  • Digitally watermarked, DRM-free
  • Included format: EPUB, PDF
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover 72,79 €
price for Spain (gross)
  • ISBN 978-981-15-1223-0
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
  • The final prices may differ from the prices shown due to specifics of VAT rules
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Bibliographic Information

Bibliographic Information
Book Title
Crafting and Shaping Knowledge Worker Services in the Information Economy
Authors
Copyright
2020
Publisher
Palgrave Macmillan
Copyright Holder
The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd.
eBook ISBN
978-981-15-1224-7
DOI
10.1007/978-981-15-1224-7
Hardcover ISBN
978-981-15-1223-0
Edition Number
1
Number of Pages
XL, 566
Number of Illustrations
88 b/w illustrations
Topics