Get 40% off select Statistics books or choose from thousands of Archive eBooks at 9.99 each!

Translational Systems Sciences

Service Innovation

Novel Ways of Creating Value in Actor Systems

Editors: Toivonen, Marja (Ed.)

Free Preview
  • Provides a unique view of the linkages between service innovation and systems innovation
  • Includes a multidisciplinary history of service innovation research while showing avenues for future research – in the area of sustainability, for instance
  • Features contributions by the best-known scholars in the area of service innovation research, representing different schools of thought
see more benefits

Buy this book

eBook 107,09 €
price for Spain (gross)
  • ISBN 978-4-431-54922-2
  • Digitally watermarked, DRM-free
  • Included format: PDF, EPUB
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover 135,19 €
price for Spain (gross)
  • ISBN 978-4-431-54921-5
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
  • The final prices may differ from the prices shown due to specifics of VAT rules
Softcover 135,19 €
price for Spain (gross)
  • ISBN 978-4-431-56636-6
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
  • The final prices may differ from the prices shown due to specifics of VAT rules
About this book

This is the first book that summarizes the 20-year history of service innovation research and combines it with the future need to adopt a systems view in the field of service research. The book emphasizes that the most urgent issues of today’s economies – the development of welfare and sustainability – cannot be solved with innovations in individual service offerings only, and that innovations of service systems are increasingly needed. Various theoretical approaches and perspectives from different disciplines are included, providing a comprehensive view of the current understanding of the nature of service innovation. The book illustrates the achievements of two research traditions, one based on the general innovation theory and the other based on the service marketing theory. Service innovation is considered from the points of view of drivers, processes, practices, and outcomes. The interrelations between actors and systems are analyzed, and the nature of innovation as a new way to co-create value is highlighted. The book promotes the view that users are an important source of innovative ideas and that openness is an important success factor in innovation processes. In addition to the general nature and management of service innovation, some specific topics are included, exemplified by innovations in public services and in knowledge-intensive business services. This volume is highly recommended to readers who seek a state-of-the-art overview of the area of service innovation and its linkages to systems research.

Table of contents (13 chapters)

Table of contents (13 chapters)
  • Twenty Years of Service Innovation Research

    Pages 3-34

    Miles, Ian

  • Zooming Out and Zooming In: Service Ecosystems as Venues for Collaborative Innovation

    Pages 35-50

    Wieland, Heiko (et al.)

  • Service Ecosystems Innovation in Systemic Perspective: Transitions and Coevolutions

    Pages 51-67

    Kijima, Kyoichi (et al.)

  • Social Innovation and its Relationships with Service and System Innovations

    Pages 69-93

    Rubalcaba, Luis

  • Developing Service-Based Business Models: Which Innovation Capability for Which Innovation Dimension?

    Pages 97-128

    Janssen, Matthijs J. (et al.)

Buy this book

eBook 107,09 €
price for Spain (gross)
  • ISBN 978-4-431-54922-2
  • Digitally watermarked, DRM-free
  • Included format: PDF, EPUB
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover 135,19 €
price for Spain (gross)
  • ISBN 978-4-431-54921-5
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
  • The final prices may differ from the prices shown due to specifics of VAT rules
Softcover 135,19 €
price for Spain (gross)
  • ISBN 978-4-431-56636-6
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
  • The final prices may differ from the prices shown due to specifics of VAT rules
Loading...

Recommended for you

Loading...

Bibliographic Information

Bibliographic Information
Book Title
Service Innovation
Book Subtitle
Novel Ways of Creating Value in Actor Systems
Editors
  • Marja Toivonen
Series Title
Translational Systems Sciences
Series Volume
6
Copyright
2016
Publisher
Springer Japan
Copyright Holder
Springer Japan
eBook ISBN
978-4-431-54922-2
DOI
10.1007/978-4-431-54922-2
Hardcover ISBN
978-4-431-54921-5
Softcover ISBN
978-4-431-56636-6
Series ISSN
2197-8832
Edition Number
1
Number of Pages
XVIII, 281
Number of Illustrations
22 b/w illustrations, 16 illustrations in colour
Topics