Outsourcing to India

A day does not pass without a newspaper report about yet another company that has started outsourcing technology or other business processes to India. Managers across the world are beating a path to India because it is the global leader for offshore IT-enabled services. Many corporate leaders seek to reduce their costs. Many seek to improve service quality, but not many understand India on their first visit and some are confused by clashes of culture. This book aims to introduce India, the major players in the Indian service industry, the reasons why you should utilise India as an offshore outsourcing destination and the steps you need to take to find and work with a local partner. This book advises you on who is important, where they are and what they are doing in India. It will help you to avoid cultural clashes and smooth over the traumatic transition period once you decide outsourcing to India is the right strategic decision for your company.

• BPO
• Business Process Outsourcing
• IT
• IT Management
• Information Technology
• Offshore
• Offshoring
• Outsourcing
• business
• knowledge transfer
• linear optimization
• management
• organization
• service-oriented computing
• technology

From the reviews of the second edition:

"This second edition has been completely revised the publisher claim, with up-to-date information on the latest state of development in the country. … this book still offers valuable information about the IT-enabled service industries in this continent. The current second edition is a useful text for anyone who is looking to the future for involvement with a country that is already making its mark in IT and offers potentially not only a flourishing market but also growing pool of IT workers." (W. R. Howard, Kybernetes, Vol. 37 (1), 2008)

• London, UK

  Mark Kobayashi-Hillary

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