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Selling Tourism Services at a Distance

An Analysis of the EU Consumer Acquis

  • Book
  • © 2012

Overview

Authors:
  1. Josep Maria Bech Serrat

    1. , Tourism School, University of Girona, Girona, Spain

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  • First book on selling tourism services at a distance from a legal perspective
  • Highly topical subject for academic experts and community policymakers in all European Member States
  • Hands-on recommendations for practitioners
  • Clear and simple structure
  • Scene-setting” introduction provides an easy access to the relevant questions
  • With index, table of cases and table of legislative instruments for future reference
  • Includes supplementary material: sn.pub/extras

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Table of contents (5 chapters)

  1. Front Matter

    Pages i-xvi
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  2. Introduction

    • Josep Maria Bech Serrat
    Pages 1-50

  3. Information Requirements

    • Josep Maria Bech Serrat
    Pages 51-100

  4. Right of Withdrawal

    • Josep Maria Bech Serrat
    Pages 101-135

  5. Performance Rules

    • Josep Maria Bech Serrat
    Pages 137-176

  6. Conclusion

    • Josep Maria Bech Serrat
    Pages 177-181

  7. Back Matter

    Pages 183-193
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Keywords

About this book

New rules on distance contracts provided for the Consumer Rights Directive of 25 October 2011 do not apply to package holidays or contracts falling within the scope of the Timeshare Directive. Moreover, contracts for passenger transport services and contracts for the provision of accommodation, car rental, catering or leisure services if the contract provides for a specific date or period of performance are not covered by some of these rules. Yet measures aimed at protecting the consumer when a contract is concluded via the phone, the Internet, by mail or other means of distance communication play a role in tourism. This book helps readers to navigate through uncertainties in travel contracts regarding information requirements, the right of withdrawal or providing alternative services. Findings reveal that consumer acquis is inadequately adapted to the features of the tourism industry when an optional instrument based on the Draft Common Frame of Reference might be used in the future.

Authors and Affiliations

  • , Tourism School, University of Girona, Girona, Spain

    Josep Maria Bech Serrat

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