Process Management

"Process Management" is a compendium for modern design of process-oriented companies. A hands-on approach to introducing, realizing and continually administering process management is presented with a thoroughly critical reflection of the necessary activities regarding the state-of-the-art of organization theory and information management. This is done by following the individual stages of a process model which has already successfully been proved in practice. The progress of the project is described by a continuous case study, which is the process management project of a modern service company. The included recommendations are summarized in a series of checklists for each stage of the project.

• Business Process Reengineering
• Organization
• Process Management
• Process Modeling
• Project Management

• European Research Center for, Information Systems (ERCIS), Universität Münster, Münster, Germany

  Jörg Becker

• Münster, Germany

  Martin Kugeler

• , Business Process Management Group, Queensland University of Technology, Brisbane, Australia

  Michael Rosemann

Prof. Dr. Jörg Becker is Director of the Department of Information Systems at the University of Muenster.

Dr. Martin Kugeler is Executive Assistant to the CFO, DirectGroup Bertelsmann.

Prof. Dr. Michael Rosemann is Director of the Centre for Information Technology Innovation, Queensland University of Technology (QUT), Brisbane, Australia.

Policies and ethics