Studies in Conversational UX Design
Editors: Moore, R.J., Szymanski, M.H., Arar, R., Ren, G.-J. (Eds.)
Free Preview- Explores the intersection of UX design and conversation science
- Demonstrates a new approach to UX design for conversational interfaces, both voice- and text-based
- Contains contributions from researchers across academia and industry
- Provides case studies that put conversational UX design principles into practice
- Addresses fundamental issues in conversational agent development: Agent Knowledge, Agent Misunderstanding and Agent Design
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- About this book
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As voice interfaces and virtual assistants have moved out of the industry research labs and into the pockets, desktops and living rooms of the general public, a demand for a new kind of user experience (UX) design is emerging. Although the people are becoming familiar with Siri, Alexa, Cortana and others, their user experience is still characterized by short, command- or query-oriented exchanges, rather than longer, conversational ones. Limitations of the microphone and natural language processing technologies are only part of the problem. Current conventions of UX design apply mostly to visual user interfaces, such as web or mobile; they are less useful for deciding how to organize utterances, by the user and the virtual agent, into sequences that work like those of natural human conversation.
This edited book explores the intersection of UX design, of both text- or voice-based virtual agents, and the analysis of naturally occurring human conversation (e.g., the Conversation Analysis, Discourse Analysis and Interactional Sociolinguistics literatures). It contains contributions from researchers, from academia and industry, with varied backgrounds working in the area of human-computer interaction. Each chapter explores some aspect of conversational UX design. Some describe the design challenges faced in creating a particular virtual agent. Others discuss how the findings from the literatures of the social sciences can inform a new kind of UX design that starts with conversation.
- Table of contents (9 chapters)
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Conversational UX Design: An Introduction
Pages 1-16
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Adapting to Customer Initiative: Insights from Human Service Encounters
Pages 19-32
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Safety First: Conversational Agents for Health Care
Pages 33-57
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Conversational Agents for Physical World Navigation
Pages 61-83
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Helping Users Reflect on Their Own Health-Related Behaviors
Pages 85-115
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Table of contents (9 chapters)
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Bibliographic Information
- Bibliographic Information
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- Book Title
- Studies in Conversational UX Design
- Editors
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- Robert J. Moore
- Margaret H. Szymanski
- Raphael Arar
- Guang-Jie Ren
- Series Title
- Human–Computer Interaction Series
- Copyright
- 2018
- Publisher
- Springer International Publishing
- Copyright Holder
- Springer International Publishing AG, part of Springer Nature
- eBook ISBN
- 978-3-319-95579-7
- DOI
- 10.1007/978-3-319-95579-7
- Hardcover ISBN
- 978-3-319-95578-0
- Softcover ISBN
- 978-3-030-07063-2
- Series ISSN
- 1571-5035
- Edition Number
- 1
- Number of Pages
- VIII, 204
- Number of Illustrations
- 2 b/w illustrations, 17 illustrations in colour
- Topics
