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Technology and the Insurance Industry

Re-configuring the Competitive Landscape

Authors: Cappiello, Antonella

  • Addresses how digitalization impacts the insurance environment and insurance regulation
  • Focuses on the competitive challenges of InsurTech startup to the incumbent insurers
  • Explores the customer relationship evolution following the digitalization of services offered
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Buy this book

eBook 41,64 €
price for Spain (gross)
  • ISBN 978-3-319-74712-5
  • Digitally watermarked, DRM-free
  • Included format: EPUB, PDF
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover 51,99 €
price for Spain (gross)
  • ISBN 978-3-319-74711-8
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
  • The final prices may differ from the prices shown due to specifics of VAT rules
About this book

The book analyzes the role of technology in the redefinition of the competitiveness of insurance markets. With a focus on the competitive challenges of InsurTech startup to the incumbent insurers, the book will discuss the strategic role of technology both in the development and in the distribution of insurance services and explore the customer relationship evolution following the digitalization of services offered. The book presents original theoretical and empirical contributions addressing how digitalization impacts the insurance environment and regulation, and how InsurTech development represents a threat for traditional companies, from Big Data analysis to digital devices, from personal interactivity to home automation systems development. The project’s key benefit is up-to-date analysis of the competitiveness of technology usage in the insurance field, with particular reference to the distributive variable and to the future trends of the customer relationship in the short and medium-long term. The book will be of particular interest to scholars and students of insurance and financial technology.



About the authors

Antonella Cappiello is an Associate Professor in Financial Markets and Institutions, Department of Economics and Management at the University of Pisa where she teaches Insurance Technique, Economics in Insurance, and Management of Banking and Insurance Institutions classes.  Her current research focuses mainly on Solvency II; insurance service and customer relationship; risk management and control systems; strategic management and organization; operational risk management; and systemic risk. Additionally, she is the president of Banking, Finance and Financial Markets, and professor and member of the Directive Board of several Masters in Banking and Insurance Institutions.


Table of contents (6 chapters)

  • Introduction

    Cappiello, Antonella

    Pages 1-5

  • Technology and Insurance

    Cappiello, Antonella

    Pages 7-28

    Preview Buy Chapter 30,19 €
  • Digital Disruption and InsurTech Start-ups: Risks and Challenges

    Cappiello, Antonella

    Pages 29-50

    Preview Buy Chapter 30,19 €
  • The New Frontiers of Insurance Distribution

    Cappiello, Antonella

    Pages 51-73

    Preview Buy Chapter 30,19 €
  • InsurTech and Customer Relationship

    Cappiello, Antonella

    Pages 75-97

Buy this book

eBook 41,64 €
price for Spain (gross)
  • ISBN 978-3-319-74712-5
  • Digitally watermarked, DRM-free
  • Included format: EPUB, PDF
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover 51,99 €
price for Spain (gross)
  • ISBN 978-3-319-74711-8
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
  • The final prices may differ from the prices shown due to specifics of VAT rules
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Bibliographic Information

Bibliographic Information
Book Title
Technology and the Insurance Industry
Book Subtitle
Re-configuring the Competitive Landscape
Authors
Copyright
2018
Publisher
Palgrave Pivot
Copyright Holder
The Editor(s) (if applicable) and The Author(s)
eBook ISBN
978-3-319-74712-5
DOI
10.1007/978-3-319-74712-5
Hardcover ISBN
978-3-319-74711-8
Edition Number
1
Number of Pages
IX, 119
Number of Illustrations
1 b/w illustrations
Topics