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Achieving Organizational Excellence

A Quality Management Program for Culturally Diverse Organizations

  • Book
  • © 2018

Overview

Authors:
  1. Flevy Lasrado

    1. University of Wollongong in Dubai, Dubai, United Arab Emirates

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  • Introduces key concepts of quality management for assessing organizational excellence in cross-cultural environments
  • Includes scenarios, mini cases and comprehensive cases
  • Provides evidence for different theoretical approaches that enable business excellence

Part of the book series: Management for Professionals (MANAGPROF)

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Table of contents (10 chapters)

  1. Front Matter

    Pages i-x
    Download chapter PDF

  2. Introduction to Business Excellence

    • Flevy Lasrado
    Pages 1-25

  3. Organizations Achieve Excellence Through Quality Awards

    • Flevy Lasrado
    Pages 27-36

  4. Legacy of Excellence: The Case of the United Arab Emirates (UAE)

    • Flevy Lasrado
    Pages 37-56

  5. Excellence in Action

    • Flevy Lasrado
    Pages 57-85

  6. Understanding Sustainable Organizational Results

    • Flevy Lasrado
    Pages 87-101

  7. Self-Assessments: Conducting an Excellence Maturity Assessment for an Organisation

    • Flevy Lasrado
    Pages 103-120

  8. Awards and Assessments

    • Flevy Lasrado
    Pages 121-141

  9. Assessment for an External Award

    • Flevy Lasrado
    Pages 143-159

  10. Quality Management Systems: Where and How We Can Make a Significant Contribution Toward Excellence

    • Flevy Lasrado
    Pages 161-172

  11. Towards Developing a Framework for Achieving Organizational Excellence: Theoretical Foundations

    • Flevy Lasrado
    Pages 173-193
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Keywords

About this book

This book bridges two essential aspects of assessing and achieving business excellence in 21st-century organizations. The author argues that transnational companies face a twofold challenge: managing global knowledge networks and multicultural project teams on the one hand; and interacting and collaborating across boundaries using global communication technologies, on the other.

The author also argues that this dual challenge calls for the creation of a business excellence program that fits and thrives within these multicultural environments. In response, he reviews corporate practices in quality management and business excellence frameworks that have been extensively used on a transnational scale to drive organizational performance. The book approaches quality management as an element that is no longer a choice, but has now become a necessity if companies want to compete in highly globalized environments.

Authors and Affiliations

  • University of Wollongong in Dubai, Dubai, United Arab Emirates

    Flevy Lasrado

About the author

Dr Flevy Lasrado is assistant professor of quality management at University of Wollongong in Dubai UAE (UoWD). She carries extensive experience in implementing quality management systems and is a qualified EFQM assessor and lead auditor for ISO 9008:2014. She also serves an assessor for the Dubai Quality Award. She teaches quality management, business excellence and business process improvement courses to graduate students at UoWD. Dr Lasrado is a professional speaker at various forums including the British Council’s Global Higher Education Dialogues in Sri Lanka, the UK and the UAE, World Quality Congress, Leadership Congress in the UAE, OLC Forum and Ideas Arabia, UAE. In June 2014, she received the Leadership Quality Award from the World Quality Congress in Mumbai. Apart from quality management, her current research interests include green management, business excellence, innovation management and sustainable development.

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