Management for Professionals

Achieving Organizational Excellence

A Quality Management Program for Culturally Diverse Organizations

Authors: Lasrado, Flevy

Free Preview
  • Introduces key concepts of quality management for assessing  organizational excellence in cross-cultural environments
  • Includes scenarios, mini cases and comprehensive cases
  • Provides evidence for different theoretical approaches that enable business excellence
see more benefits

Buy this book

eBook 58,84 €
price for Spain (gross)
  • ISBN 978-3-319-70075-5
  • Digitally watermarked, DRM-free
  • Included format: PDF, EPUB
  • Immediate eBook download after purchase and usable on all devices
  • Bulk discounts available
Hardcover 72,79 €
price for Spain (gross)
Softcover 72,79 €
price for Spain (gross)
About this book

This book bridges two essential aspects of assessing and achieving business excellence in 21st-century organizations. The author argues that transnational companies face a twofold challenge: managing global knowledge networks and multicultural project teams on the one hand; and interacting and collaborating across boundaries using global communication technologies, on the other.

The author also argues that this dual challenge calls for the creation of a business excellence program that fits and thrives within these multicultural environments. In response, he reviews corporate practices in quality management and business excellence frameworks that have been extensively used on a transnational scale to drive organizational performance. The book approaches quality management as an element that is no longer a choice, but has now become a necessity if companies want to compete in highly globalized environments.

About the authors

Dr Flevy Lasrado is assistant professor of quality management at University of Wollongong in Dubai UAE (UoWD). She carries extensive experience in implementing quality management systems and is a qualified EFQM assessor and lead auditor for ISO 9008:2014. She also serves an assessor for the Dubai Quality Award. She teaches quality management, business excellence and business process improvement courses to graduate students at UoWD. Dr Lasrado is a professional speaker at various forums including the British Council’s Global Higher Education Dialogues in Sri Lanka, the UK and the UAE, World Quality Congress, Leadership Congress in the UAE, OLC Forum and Ideas Arabia, UAE. In June 2014, she received the Leadership Quality Award from the World Quality Congress in Mumbai. Apart from quality management, her current research interests include green management, business excellence, innovation management and sustainable development.

Table of contents (10 chapters)

Table of contents (10 chapters)
  • Introduction to Business Excellence

    Pages 1-25

    Lasrado, Flevy

  • Organizations Achieve Excellence Through Quality Awards

    Pages 27-36

    Lasrado, Flevy

  • Legacy of Excellence: The Case of the United Arab Emirates (UAE)

    Pages 37-56

    Lasrado, Flevy

  • Excellence in Action

    Pages 57-85

    Lasrado, Flevy

  • Understanding Sustainable Organizational Results

    Pages 87-101

    Lasrado, Flevy

Buy this book

eBook 58,84 €
price for Spain (gross)
  • ISBN 978-3-319-70075-5
  • Digitally watermarked, DRM-free
  • Included format: PDF, EPUB
  • Immediate eBook download after purchase and usable on all devices
  • Bulk discounts available
Hardcover 72,79 €
price for Spain (gross)
Softcover 72,79 €
price for Spain (gross)
Loading...

Recommended for you

Loading...

Bibliographic Information

Bibliographic Information
Book Title
Achieving Organizational Excellence
Book Subtitle
A Quality Management Program for Culturally Diverse Organizations
Authors
Series Title
Management for Professionals
Copyright
2018
Publisher
Springer International Publishing
Copyright Holder
Springer International Publishing AG, part of Springer Nature
eBook ISBN
978-3-319-70075-5
DOI
10.1007/978-3-319-70075-5
Hardcover ISBN
978-3-319-70074-8
Softcover ISBN
978-3-030-09931-2
Series ISSN
2192-8096
Edition Number
1
Number of Pages
X, 193
Number of Illustrations
18 b/w illustrations
Topics