Authors:
Explains design of a service step by step
Highlights the importance of service evaluation in supporting service design and fostering innovation
Provides service design and evaluation tools suitable for practitioners, companies, and public administrations
Includes supplementary material: sn.pub/extras
Part of the book series: SpringerBriefs in Applied Sciences and Technology (BRIEFSAPPLSCIENCES)
Part of the book sub series: PoliMI SpringerBriefs (BRIEFSPOLIMI)
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Table of contents (6 chapters)
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Front Matter
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Back Matter
About this book
Authors and Affiliations
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Department of Design, Polytechnic University of Milan, Milano, Italy
Francesca Foglieni, Beatrice Villari, Stefano Maffei
Bibliographic Information
Book Title: Designing Better Services
Book Subtitle: A Strategic Approach from Design to Evaluation
Authors: Francesca Foglieni, Beatrice Villari, Stefano Maffei
Series Title: SpringerBriefs in Applied Sciences and Technology
DOI: https://doi.org/10.1007/978-3-319-63179-0
Publisher: Springer Cham
eBook Packages: Engineering, Engineering (R0)
Copyright Information: The Author(s) 2018
Softcover ISBN: 978-3-319-63177-6Published: 05 October 2017
eBook ISBN: 978-3-319-63179-0Published: 25 September 2017
Series ISSN: 2191-530X
Series E-ISSN: 2191-5318
Edition Number: 1
Number of Pages: VIII, 115
Number of Illustrations: 11 b/w illustrations
Topics: Engineering Economics, Organization, Logistics, Marketing, Innovation/Technology Management, Services, Interaction Design