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Fuzzy Management Methods

Improving Service Level Engineering

An Intuitionistic Fuzzy Approach

Authors: Schütze, Roland

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  • Presents a method to analyze the impact of service failures in multi-layered IT service delivery models
  • Introduces a concept for a fuzzy method-based service-level engineering
  • Provides several use cases for the application of fuzzy methods in IT service level management
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eBook 101,14 €
price for Spain (gross)
  • ISBN 978-3-319-59716-4
  • Digitally watermarked, DRM-free
  • Included format: EPUB, PDF
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  • Immediate eBook download after purchase
Hardcover 124,79 €
price for Spain (gross)
  • ISBN 978-3-319-59715-7
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
  • The final prices may differ from the prices shown due to specifics of VAT rules
Softcover 124,79 €
price for Spain (gross)
  • ISBN 978-3-319-86684-0
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
  • The final prices may differ from the prices shown due to specifics of VAT rules
About this book

This book examines how fuzzy methods can be employed to manage service levels in business and IT alignment. It starts by mapping the dependencies of service level agreements, coming up with gradual and bi-polar concepts to eventually classify the level of coupling by intuitionistic fuzzy sets. The second part presents an approach to analyze the impact of service failures using intuitionistic fuzzy methods (IFSFIA). Lastly, the third part of the book extends the concept towards business and IT-aligned service-level engineering and provides two use cases.

About the authors

Dr. Roland Schütze is a researcher in the Department of Informatics at University of Fribourg, Switzerland. His research interest is focused on fuzzy management methods and service level management.

Table of contents (9 chapters)

Table of contents (9 chapters)

Buy this book

eBook 101,14 €
price for Spain (gross)
  • ISBN 978-3-319-59716-4
  • Digitally watermarked, DRM-free
  • Included format: EPUB, PDF
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover 124,79 €
price for Spain (gross)
  • ISBN 978-3-319-59715-7
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
  • The final prices may differ from the prices shown due to specifics of VAT rules
Softcover 124,79 €
price for Spain (gross)
  • ISBN 978-3-319-86684-0
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
  • The final prices may differ from the prices shown due to specifics of VAT rules
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Bibliographic Information

Bibliographic Information
Book Title
Improving Service Level Engineering
Book Subtitle
An Intuitionistic Fuzzy Approach
Authors
Series Title
Fuzzy Management Methods
Copyright
2018
Publisher
Springer International Publishing
Copyright Holder
Springer International Publishing AG
eBook ISBN
978-3-319-59716-4
DOI
10.1007/978-3-319-59716-4
Hardcover ISBN
978-3-319-59715-7
Softcover ISBN
978-3-319-86684-0
Series ISSN
2196-4130
Edition Number
1
Number of Pages
XXV, 195
Number of Illustrations
7 b/w illustrations, 64 illustrations in colour
Topics