Industrial Relations & Conflict Management

Building Trust and Constructive Conflict Management in Organizations

Editors: Elgoibar, Patricia, Euwema, Martin C., Munduate, Lourdes (Eds.)

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  • Is unique in addressing trust issues in organizations between management and organized employees
  • Offers practical recommendations to managers and employees to improve their relations and (re)build trust after collective conflicts
  • Highlights the connections between theory, research and practice
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eBook 91,62 €
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  • ISBN 978-3-319-31475-4
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  • Immediate eBook download after purchase
Hardcover 114,39 €
price for Spain (gross)
  • ISBN 978-3-319-31473-0
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
  • The final prices may differ from the prices shown due to specifics of VAT rules
Softcover 114,39 €
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  • ISBN 978-3-319-81046-1
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
  • The final prices may differ from the prices shown due to specifics of VAT rules
About this book

This book presents the most recent theoretical insights and practical intervention methods to (re)build trust between management and organized employees in organizations.  Offering a multidisciplinary perspective on trust and conflict management in organizations, the book draws from diverse fields such as organizational psychology, business, law, industrial relations and sociology. It examines the often encountered breaches of trust between management and organized workers, and the resulting destructive social conflicts, social actions, strikes or dramatic business decisions. Its focus is on trust and conflict management at the organizational level in an industrial relations context: that of employee representatives and management. The book introduces a new theoretical approach: the Tree of Trust, designed to analyse and mediate the interconnected levels of trust and distrust in industrial relations. It presents case studies and practical recommendations to build trust and constructive conflict management in the organizations, and illustrates these by means of experiences from different countries around the globe.

About the authors

Patricia Elgoibar is Assistant Professor in negotiation at IESEG School of Management (France) and works in the coordination team of the project: New European industrial relations (NEIRE). Her scholarly interests are conflict management, labor relations, negotiation, gender equality and intercultural studies.

Together with Lourdes Munduate and Martin Euwema she is co-editor of the handbook “Ten steps for empowering worker representatives in the new European industrial relations”. Madrid: McGraw Hill, 2012. She is currently Western Europe regional representative for the International Association for Conflict Management (IACM).

Martin C. Euwema is Full Professor in Organizational Psychology at KU Leuven. He is specialized in conflict management, organizational change and (international) leadership. He is chair of the research group Occupational and Organizational Psychology and Professional Learning, and co-director of the Leuven Center for Collaborative Management (LCM). He is past-president of the International Association for Conflict Management and visiting professor at Tsinghua University (Beijing), Ieseg Business School (Paris) and University of Kopenhagen (Denmark). He is (co)author of more than 120 publications and is an experienced consultant and mediator.


Table of contents (13 chapters)

Table of contents (13 chapters)
  • Building Trust and Constructive Conflict Management in Organizations

    Elgoibar, Patricia (et al.)

    Pages 1-13

  • Myths and Fantasies in Discussing the End of Organized Labor: What Do We Mean When We Say There Is a Crisis of Labor Relations?

    Martínez Lucio, Miguel

    Pages 15-27

  • The State of Art: Trust and Conflict Management in Organizational Industrial Relations

    García, Ana Belén (et al.)

    Pages 29-51

  • Trust and Managing Conflict: Partners in Developing Organizations

    Tjosvold, Dean (et al.)

    Pages 53-74

  • Negotiations in the Workplace: Overcoming the Problem of Asymmetry

    Fells, Ray (et al.)

    Pages 75-92

Buy this book

eBook 91,62 €
price for Spain (gross)
  • ISBN 978-3-319-31475-4
  • Digitally watermarked, DRM-free
  • Included format: PDF, EPUB
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover 114,39 €
price for Spain (gross)
  • ISBN 978-3-319-31473-0
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
  • The final prices may differ from the prices shown due to specifics of VAT rules
Softcover 114,39 €
price for Spain (gross)
  • ISBN 978-3-319-81046-1
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
  • The final prices may differ from the prices shown due to specifics of VAT rules
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Bibliographic Information

Bibliographic Information
Book Title
Building Trust and Constructive Conflict Management in Organizations
Editors
  • Patricia Elgoibar
  • Martin C. Euwema
  • Lourdes Munduate
Series Title
Industrial Relations & Conflict Management
Copyright
2016
Publisher
Springer International Publishing
Copyright Holder
Springer International Publishing Switzerland
eBook ISBN
978-3-319-31475-4
DOI
10.1007/978-3-319-31475-4
Hardcover ISBN
978-3-319-31473-0
Softcover ISBN
978-3-319-81046-1
Series ISSN
2199-4544
Edition Number
1
Number of Pages
XIX, 230
Number of Illustrations
4 b/w illustrations, 3 illustrations in colour
Topics