Authors:
- Provides a comprehensive guide for organising and classifying the business process management discipline
- Includes an online step-by-step tutorial to help readers make a fast and reliable selection
- Presents an overview of 69 business process maturity models - with references - to be used by the reader
- Includes supplementary material: sn.pub/extras
Part of the book series: SpringerBriefs in Business Process Management (BRIEFSBPM)
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Table of contents (3 chapters)
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Front Matter
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Back Matter
About this book
Organisations face many challenges, which induce them to perform better, and thus to establish mature (or excellent) business processes. As they now face globalisation, higher competitiveness, demanding customers, growing IT possibilities, compliancy rules etc., business process maturity models (BPMMs) have been introduced to help organisations gradually assess and improve their business processes (e.g. CMMI or OMG-BPMM). In fact, there are now so many BPMMs to choose from that organisations risk selecting one that does not fit their needs or one of substandard quality. This book presents a study that distinguishes process management from process orientation so as to arrive at a common understanding. It also includes a classification study to identify the capability areas and maturity types of 69 existing BPMMs, in order to strengthen the basis of available BPMMs. Lastly it presents a selection study to identify criteria for choosing one BPMM from the broad selection, which produced a free online selection tool, BPMM Smart-Selector.
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Authors and Affiliations
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Faculty of Economics and Business Administration, Ghent University, Ghent, Belgium
Amy Van Looy
About the author
Amy Van Looy holds a Ph.D. in applied economics. She is a lecturer and scholar at the Faculty of Economics and Business Administration of Ghent University. Before entering academia, Amy worked as an IT consultant for e-government projects. Her research focuses on business process maturity and capabilities in public and private organisations, by considering the traditional process lifecycle as well as the organisational culture and structure. Other research interests include business process integration and business process modelling.Â
Bibliographic Information
Book Title: Business Process Maturity
Book Subtitle: A Comparative Study on a Sample of Business Process Maturity Models
Authors: Amy Van Looy
Series Title: SpringerBriefs in Business Process Management
DOI: https://doi.org/10.1007/978-3-319-04202-2
Publisher: Springer Cham
eBook Packages: Business and Economics, Business and Management (R0)
Copyright Information: The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerland AG 2014
Softcover ISBN: 978-3-319-04201-5Published: 11 February 2014
eBook ISBN: 978-3-319-04202-2Published: 27 January 2014
Series ISSN: 2197-9618
Series E-ISSN: 2197-9626
Edition Number: 1
Number of Pages: XIV, 87
Number of Illustrations: 11 illustrations in colour
Topics: IT in Business, Organizational Studies, Economic Sociology, Operations Research/Decision Theory, Continuous Optimization