Overview
- Offers concrete guidance on how companies can create value through digitalization
- Presents approaches to creating real value for various actors of the ecosystem
- Combines the perspectives of industrial needs with the latest research
Part of the book series: Progress in IS (PROIS)
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Table of contents (12 papers)
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Front Matter
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Value System Understanding for Smart Services
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Front Matter
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Value Propositions for Smart Services
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Front Matter
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Value Capture with Smart Services
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Front Matter
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Keywords
About this book
Divided into three parts, the book addresses the challenges involved in the successful development and implementation of smart services for industry and science, ranging from data management to product design and lifecycle management. The four main aspects covered are industrial challenges, value system design (how to integrate resources into service ecosystems to create value), value creation through value proposition (how to create value for ecosystem actors), and value capture (how to create value for ecosystem businesses). Given its scope, the book offers an essential guide for practitioners and advanced students alike.
Editors and Affiliations
About the editors
Jürg Meierhofer holds a Ph.D. from ETH Zurich and an executive MBA from the University of Fribourg. He is Head of the Smart Services group of the Swiss Alliance for Data-Intensive Services, Industry 4.0 Coordinator at Zurich University of Applied Sciences (ZHAW) and a board member of the Swiss Customer Service Association (SKDV). The optimization and design of Smart Services are the red thread through his activities in various industries, and he is Director of studies for continuing education in the field of Smart Service Engineering and Industry 4.0. He leads several projects with numerous industrial companies and regularly writes publications on these topics.
Christopher Ganz is the founder of C. Ganz Innovation Services, advising companies in innovation, servitization, and digitalization. Before that, he was Group Vice President, Head of Solutions and Standards at ABB Future Labs, responsible for the conception of solutions for the future needs of future customers of ABB, as well as for standardization strategies for ABB Future Labs. He holds a doctoral degree from ETH Zurich with a focus on Automatic Control and an undergraduate degree in electrical engineering from the same institute. Focus areas are autonomous industries, and industrial artificial intelligence (AI).
Bibliographic Information
Book Title: Smart Services Summit
Book Subtitle: Digital as an Enabler for Smart Service Business Development
Editors: Shaun West, Jürg Meierhofer, Christopher Ganz
Series Title: Progress in IS
DOI: https://doi.org/10.1007/978-3-030-72090-2
Publisher: Springer Cham
eBook Packages: Business and Management, Business and Management (R0)
Copyright Information: The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerland AG 2021
Hardcover ISBN: 978-3-030-72089-6Published: 26 June 2021
Softcover ISBN: 978-3-030-72092-6Published: 27 June 2022
eBook ISBN: 978-3-030-72090-2Published: 25 June 2021
Series ISSN: 2196-8705
Series E-ISSN: 2196-8713
Edition Number: 1
Number of Pages: XIX, 141
Number of Illustrations: 13 b/w illustrations, 23 illustrations in colour
Topics: Marketing, Business Process Management, Human Resource Management, Engineering Economics, Organization, Logistics, Marketing, Computer Applications