Progress in IS

Smart Services Summit

Digital as an Enabler for Smart Service Business Development

Editors: West, Shaun, Meierhofer, Jürg, Ganz, Christopher (Eds.)

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  • Offers concrete guidance on how companies can create value through digitalization
  • Presents approaches to creating real value for various actors of the ecosystem
  • Combines the perspectives of industrial needs with the latest research
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eBook 106,99 €
price for Spain (gross)
  • ISBN 978-3-030-72090-2
  • Digitally watermarked, DRM-free
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Hardcover 135,19 €
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  • ISBN 978-3-030-72089-6
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  • Usually ready to be dispatched within 3 to 5 business days, if in stock
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About this book

This book offers state-of-the-art descriptions of intelligent service innovations in industry, supported by novel scientific approaches. It gathers findings presented at the 3rd Intelligent Services Summit, which took place in Zurich in September 2020, and chiefly focused on the design and application of Digital Twin as an enabler for business development in the field of smart services.

Divided into three parts, the book addresses the challenges involved in the successful development and implementation of smart services for industry and science, ranging from data management to product design and lifecycle management. The four main aspects covered are industrial challenges, value system design (how to integrate resources into service ecosystems to create value), value creation through value proposition (how to create value for ecosystem actors), and value capture (how to create value for ecosystem businesses). Given its scope, the book offers an essential guide for practitioners and advanced students alike. 

About the authors

Shaun West lectures in Smart Service Innovation at Lucerne University of Applied Sciences and Arts. In his role, Shaun works closely with industry to better understand the application and development of Smart Services in industrial environments. He collaborates with several universities, including Stanford, Aston Business School, Florence, and Bergamo. He is leading a Swiss 1MUSD project that is focused on the application of Smart Twins in complex industrial application. His experience in digital services dates from the 1990s when National Power was selling its power plant improvement services to other power companies. He worked for GE Energy Services (Italy), as the VP Business Development at Sulzer (Switzerland) and for RWE (UK). Shaun holds an MBA from HEC (Paris) and a Ph.D. from Imperial College (London). He lives close to Zurich in Switzerland.

Jürg Meierhofer holds a Ph.D. from ETH Zurich and an executive MBA from the University of Fribourg. He is Head of the Smart Services group of the Swiss Alliance for Data-Intensive Services, Industry 4.0 Coordinator at Zurich University of Applied Sciences (ZHAW) and a board member of the Swiss Customer Service Association (SKDV). The optimization and design of Smart Services are the red thread through his activities in various industries, and he is Director of studies for continuing education in the field of Smart Service Engineering and Industry 4.0. He leads several projects with numerous industrial companies and regularly writes publications on these topics.

Christopher Ganz is the founder of C. Ganz Innovation Services, advising companies in innovation, servitization, and digitalization. Before that, he was Group Vice President, Head of Solutions and Standards at ABB Future Labs, responsible for the conception of solutions for the future needs of future customers of ABB, as well as for standardization strategies for ABB Future Labs. He holds a doctoral degree from ETH Zurich with a focus on Automatic Control and an undergraduate degree in electrical engineering from the same institute. Focus areas are autonomous industries, and industrial artificial intelligence (AI).

Table of contents (12 chapters)

Table of contents (12 chapters)
  • Smart Service Development in Public-Private Settings—Assessment Methodology and Use-Cases in the Lake Constance Region

    Pages 3-13

    Dobler, Martin (et al.)

  • Smart Dust for Smart(er) Industrial Product-Service-Systems: Three Strategies and Their Application

    Pages 15-20

    Holler, Manuel (et al.)

  • Service Discovery in Complex Business Ecosystems

    Pages 21-31

    Bächler, Linus (et al.)

  • Value Creation with Digital Twins—Framework Validation and Analysis of Further Development Priorities

    Pages 35-47

    Barth, Linard (et al.)

  • BIM-Enabled Issue and Progress Tracking Services Using Mixed Reality

    Pages 49-58

    Holzwarth, Valentin (et al.)

Buy this book

eBook 106,99 €
price for Spain (gross)
  • ISBN 978-3-030-72090-2
  • Digitally watermarked, DRM-free
  • Included format: EPUB, PDF
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover 135,19 €
price for Spain (gross)
  • ISBN 978-3-030-72089-6
  • Free shipping for individuals worldwide
  • Institutional customers should get in touch with their account manager
  • Shipping restrictions
  • Usually ready to be dispatched within 3 to 5 business days, if in stock
  • The final prices may differ from the prices shown due to specifics of VAT rules
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Bibliographic Information

Bibliographic Information
Book Title
Smart Services Summit
Book Subtitle
Digital as an Enabler for Smart Service Business Development
Editors
  • Shaun West
  • Jürg Meierhofer
  • Christopher Ganz
Series Title
Progress in IS
Copyright
2021
Publisher
Springer International Publishing
Copyright Holder
The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerland AG
eBook ISBN
978-3-030-72090-2
DOI
10.1007/978-3-030-72090-2
Hardcover ISBN
978-3-030-72089-6
Series ISSN
2196-8705
Edition Number
1
Number of Pages
XIX, 141
Number of Illustrations
13 b/w illustrations, 23 illustrations in colour
Topics