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Information Systems and Applications, incl. Internet/Web, and HCI HCII (International Conference on Human-Computer Interaction)

HCI in Business, Government and Organizations

7th International Conference, HCIBGO 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Copenhagen, Denmark, July 19–24, 2020, Proceedings

Editors: Nah, Fiona Fui-Hoon, Siau, Keng (Eds.)

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  • ISBN 978-3-030-50341-3
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About this book

This volume LNCS 12204 constitutes the refereed proceedings of the 7th International Conference on Business, Government, and Organizations, HCIBGO 2020, which was held in July 2020 as part of HCI International 2020 in Copenhagen, Denmark.* 

1439 papers and 238 posters were accepted for publication after a careful reviewing process. The 42 papers presented in this volume are organized in topical sections named: digital transformation and intelligent data analysis and social media, digital commerce and marketing.

*The conference was held virtually due to the COVID-19 pandemic.

Chapter “The Effect of Queuing Technology on Customer Experience in Physical Retail Environments” is available open access under a Creative Commons Attribution 4.0 International License via link.springer.com.

Table of contents (42 chapters)

Table of contents (42 chapters)
  • Towards Conversational E-Government

    Pages 3-14

    Baldauf, Matthias (et al.)

  • Designing Community-Based Open Innovation Platforms Based on Actual User Behavior

    Pages 15-33

    Digmayer, Claas (et al.)

  • Investigating Patients’ Visits to Emergency Departments: A Behavior-Based ICD-9-CM Codes Decision Tree Induction Approach

    Pages 34-45

    Feng, Yen-Yi (et al.)

  • Massive Semantic Video Annotation in High-End Customer Service

    Pages 46-58

    Fukuda, Ken (et al.)

  • Exploring Students’ Search Behavior and the Effect of Epistemological Beliefs on Contradictory Issues

    Pages 59-68

    Huang, Yuan-Ho

Buy this book

eBook 67,40 €
price for Spain (gross)
  • ISBN 978-3-030-50341-3
  • Digitally watermarked, DRM-free
  • Included format: PDF, EPUB
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Softcover 83,19 €
price for Spain (gross)
  • ISBN 978-3-030-50340-6
  • Free shipping for individuals worldwide
  • Immediate ebook access, if available*, with your print order
  • Usually dispatched within 3 to 5 business days.
  • The final prices may differ from the prices shown due to specifics of VAT rules
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Bibliographic Information

Bibliographic Information
Book Title
HCI in Business, Government and Organizations
Book Subtitle
7th International Conference, HCIBGO 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Copenhagen, Denmark, July 19–24, 2020, Proceedings
Editors
  • Fiona Fui-Hoon Nah
  • Keng Siau
Series Title
Information Systems and Applications, incl. Internet/Web, and HCI
Series Volume
12204
Copyright
2020
Publisher
Springer International Publishing
Copyright Holder
Springer Nature Switzerland AG
eBook ISBN
978-3-030-50341-3
DOI
10.1007/978-3-030-50341-3
Softcover ISBN
978-3-030-50340-6
Edition Number
1
Number of Pages
XX, 578
Number of Illustrations
92 b/w illustrations, 88 illustrations in colour
Topics

*immediately available upon purchase as print book shipments may be delayed due to the COVID-19 crisis. ebook access is temporary and does not include ownership of the ebook. Only valid for books with an ebook version. Springer Reference Works and instructor copies are not included.