Information Systems Outsourcing

This book highlights research that contributes to a better understanding of emerging challenges in information systems (IS) outsourcing. Important topics covered include: how to digitally innovate through IS outsourcing; how to govern outsourced digitalization projects; how to cope with complex multi-vendor and micro-services arrangements; how to manage data sourcing and data partnerships, including issues of cybersecurity; and how to cope with the increasing demands of internationalization and new sourcing models, such as crowdsourcing, cloud sourcing and robotic process automation. These issues are approached from the client’s perspective, vendor’s perspective, or both. Given its scope, the book will be of interest to all researchers and students in the fields of Information Systems, Management, and Organization, as well as corporate executives and professionals seeking a more profound analysis of the underlying factors and mechanisms of outsourcing.

• Information Systems
• Information Technology
• Outsourcing
• Offshoring
• Crowdsourcing
• Cloudsourcing
• Governance
• Service Provider
• Service Level Agreement
• Business Process Outsourcing
• Digital transformation
• Digital innovation
• Cybersecurity
• Cloud Computing
• Software as a Service
• Outsourcing to robots
• Robotic Process Automation

• Ourso College of Business, Louisiana State University, Baton Rouge, USA

  Rudy Hirschheim

• School of Business, University Mannheim, Mannheim, Germany

  Armin Heinzl

• Institute for Information Systems, University of Bern, Bern, Switzerland

  Jens Dibbern

Rudy Hirschheim is the Ourso Family Distinguished Professor of Information Systems in the E.J. Ourso College of Business, Louisiana State University. He has previously been on the faculties of University of Houston, Templeton College –Oxford, and London School of Economics. He has held visiting appointments at Monash University (Australia), University of New South Wales (Australia), University of Bayreuth (Germany), University of Jyvaskyla (Finland), University of Warwick (UK) and University of Paris-Dauphine (France). He is on the editorial boards of the journals: Journal of the Association for Information Systems; Information and Organization; Information Systems Journal; Journal of Strategic Information Systems; Journal of MIS; and Journal of Information Technology. He has been awarded honorary doctorates from the University of Oulu (Finland) and the University of Bern (Switzerland). He was made “Fellow” of the Association for Information Systems and then more recently given theLEO Award for lifetime achievement.

Armin Heinzl is a Professor and Chair of Business Administration and Information Systems at the University of Mannheim, Germany. He has previously been on the faculty of the University of Bayreuth and has held visiting positions at Harvard, Berkeley, Irvine, ESSEC, LSE and USI Lugano. His research and teaching interests are digital innovation, platform ecosystems, cloud computing, systems development and Healthcare IT. His papers have appeared in MIS Quarterly, Journal of the Association of Information Systems, Evolutionary Computation, Business & Information Systems Engineering, and others. He served as vice editor-in-chief and department editor for Business & Information Systems Engineering (BISE). Furthermore, he acted as a department editor at Journal of Business Economics (JBE).

Jens Dibbern is Professor of Information Systems in the Department of Business Administration, University of Bern, Switzerland. His research focuses on IT sourcing, platform ecosystems, system implementation and use, and distributed collaboration. His publications appeared in Information Systems Research (ISR), Management Information Systems Quarterly (MISQ), Journal of Management Information Systems (JMIS), Journal of the Association of Information Systems (JAIS), and others. He has served on the editorial boards of various journal, such as  MISQ, JAIS, and MISQ Executive and is currently department editor of Business & Information Systems Engineering (BISE).

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