Overview
- Examines the specific needs of culturally diverse costumers and sponsors
- Introduces a relational model for intercultural management
- Gives guidelines for practitioners in culturally diverse environments
Part of the book series: Contributions to Management Science (MANAGEMENT SC.)
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Table of contents (5 chapters)
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Front Matter
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Back Matter
Keywords
About this book
This book examines the effective and appropriate integration of project customers in intercultural settings. It first presents the theoretical background and the state of the art in intercultural project stakeholder management. The book then describes the use of qualitative and quantitative (Delphi survey) methods to produce a dataset, and the development of a relational model for customer engagement in intercultural projects based on this dataset.
The book can be used to inform future research in the area of international project management, while also serving as a guide for project management practitioners who need to engage culturally diverse users, sponsors and customers.
Authors and Affiliations
About the author
Patrick Lückmann is a Professor of Logistics and International Management at FOM University in Dortmund, Germany. His research focusses on intercultural project management, SCM and logistics, lean management and Six Sigma. Prior to embarking on his academic career he gained experience as a consultant and project manager in the field of logistics and supply chain services.
Bibliographic Information
Book Title: Engagement of Intercultural Project Customers
Book Subtitle: A Relational Model
Authors: Patrick Lückmann
Series Title: Contributions to Management Science
DOI: https://doi.org/10.1007/978-3-030-39485-1
Publisher: Springer Cham
eBook Packages: Business and Management, Business and Management (R0)
Copyright Information: Springer Nature Switzerland AG 2020
Hardcover ISBN: 978-3-030-39484-4Published: 29 February 2020
Softcover ISBN: 978-3-030-39487-5Published: 28 February 2021
eBook ISBN: 978-3-030-39485-1Published: 28 February 2020
Series ISSN: 1431-1941
Series E-ISSN: 2197-716X
Edition Number: 1
Number of Pages: XXVI, 263
Number of Illustrations: 4 b/w illustrations, 31 illustrations in colour
Topics: Project Management, Customer Relationship Management, Diversity Management/Women in Business