Overview
- Explores the main elements of e-Services related to health, learning, culture, media and the news
- Provides insights into the main technological and human issues regarding healthcare, recent challenges in education, the impact of digital technologies on culture and heritage, freedom of expression, fake news and, last but not least, public opinion manipulation
- Includes a selection of success stories and failures that enable readers to identify the right approach to innovation in e-Services that are often safety-critical, privacy-critical or vulnerable to accusations of “fakeness”
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About this book
This book explores various e-Services related to health, learning, culture, media and the news, and the influences the Web and related technologies have had and continue to have in each of these areas, both on service providers and service users. It provides insights into the main technological and human issues regarding healthcare, aging population, recent challenges in the educational environment, the impact of digital technologies on culture and heritage, cultural diversity, freedom of expression, intellectual property, fake news and, last but not least, public opinion manipulation and ethical issues. Its main aim is to bridge the gap between technological solutions, their successful implementation, and the fruitful utilization of the main set of e-Services mostly delivered by private or public companies.
Today, various parameters actively influence e-Services’ success or failure: cultural aspects, organisational and privacy issues, bureaucracy and workflows, infrastructure and technology in general, user habits, literacy, capacity or merely interaction design. This includes having a significant population of citizens who are willing and able to adopt and use online services; as well as developing the managerial and technical capability to implement applications that meet citizens’ needs. This book helps readers understand the mutual dependencies involved; further, a selection of success stories and failures, duly commented on, enables readers to identify the right approach to innovation in areas that offer the opportunity to reach a wide audience with minimal effort.
With its balanced humanistic and technological approach, the book mainly targets public authorities, decision-makers, stakeholders, solution developers, and graduate students.
Today, various parameters actively influence e-Services’ success or failure: cultural aspects, organisational and privacy issues, bureaucracy and workflows, infrastructure and technology in general, user habits, literacy, capacity or merely interaction design. This includes having a significant population of citizens who are willing and able to adopt and use online services; as well as developing the managerial and technical capability to implement applications that meet citizens’ needs. This book helps readers understand the mutual dependencies involved; further, a selection of success stories and failures, duly commented on, enables readers to identify the right approach to innovation in areas that offer the opportunity to reach a wide audience with minimal effort.
With its balanced humanistic and technological approach, the book mainly targets public authorities, decision-makers, stakeholders, solution developers, and graduate students.
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Table of contents (4 chapters)
Authors and Affiliations
About the author
Alfredo M. Ronchi is a Professor at the Politecnico di Milano, Secretary General and Head Representative of the MEDICI Foundation at ITU headquarters in Geneva and UNESCO IFAP, Director of the JRC S2D2 (Safety & Security), and former main representative of OCCAM at the United Nations Headquarters in Geneva (1999-2016). He is a member emeritus of the WSA Board of Directors and President of eContentAwardItaly, member of the Scientific Committee of Global Forum (F-USA), Sacred World Foundation (India), Fondazione Nuove Comunicazioni (Italy) and coordinator of several international projects. He has collaborated with the Council of Europe, the World Bank, UNESCO, Austrian Ministry of Culture, Finnish Ministry of Culture, Italian Ministry for Foreign Affairs (Culture Counts, Florence ‘99), and the Municipality of Christiansand (Norway). He has published more than 400 papers and books on e-Culture, e-Government, e-Learning (and other e-Services), and has been a (co-)organizer andprogramme chair for international conferences and workshops run by W3C, the ACM and IEEE.
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Bibliographic Information
Book Title: e-Services
Book Subtitle: Toward a New Model of (Inter)active Community
Authors: Alfredo M. Ronchi
DOI: https://doi.org/10.1007/978-3-030-01842-9
Publisher: Springer Cham
eBook Packages: Computer Science, Computer Science (R0)
Copyright Information: Springer Nature Switzerland AG 2019
Hardcover ISBN: 978-3-030-01841-2Published: 07 May 2019
eBook ISBN: 978-3-030-01842-9Published: 17 April 2019
Edition Number: 1
Number of Pages: XVII, 264
Number of Illustrations: 16 illustrations in colour
Topics: Information Systems Applications (incl. Internet), Computers and Society, e-Business/e-Commerce, e-Commerce/e-business, User Interfaces and Human Computer Interaction, Computers and Education