Overview
- Explores the main elements of e-Services related to health, learning, culture, media and the news
- Provides insights into the main technological and human issues regarding healthcare, recent challenges in education, the impact of digital technologies on culture and heritage, freedom of expression, fake news and, last but not least, public opinion manipulation
- Includes a selection of success stories and failures that enable readers to identify the right approach to innovation in e-Services that are often safety-critical, privacy-critical or vulnerable to accusations of “fakeness”
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Table of contents (4 chapters)
Keywords
About this book
Today, various parameters actively influence e-Services’ success or failure: cultural aspects, organisational and privacy issues, bureaucracy and workflows, infrastructure and technology in general, user habits, literacy, capacity or merely interaction design. This includes having a significant population of citizens who are willing and able to adopt and use online services; as well as developing the managerial and technical capability to implement applications that meet citizens’ needs. This book helps readers understand the mutual dependencies involved; further, a selection of success stories and failures, duly commented on, enables readers to identify the right approach to innovation in areas that offer the opportunity to reach a wide audience with minimal effort.
With its balanced humanistic and technological approach, the book mainly targets public authorities, decision-makers, stakeholders, solution developers, and graduate students.
Authors and Affiliations
About the author
Bibliographic Information
Book Title: e-Services
Book Subtitle: Toward a New Model of (Inter)active Community
Authors: Alfredo M. Ronchi
DOI: https://doi.org/10.1007/978-3-030-01842-9
Publisher: Springer Cham
eBook Packages: Computer Science, Computer Science (R0)
Copyright Information: Springer Nature Switzerland AG 2019
Hardcover ISBN: 978-3-030-01841-2Published: 07 May 2019
eBook ISBN: 978-3-030-01842-9Published: 17 April 2019
Edition Number: 1
Number of Pages: XVII, 264
Number of Illustrations: 16 illustrations in colour
Topics: Information Systems Applications (incl. Internet), Computers and Society, e-Business/e-Commerce, e-Commerce/e-business, User Interfaces and Human Computer Interaction, Computers and Education