Self-Service in the Internet Age
Expectations and Experiences
Editors: Oliver, David, Romm Livermore, Celia, Sudweeks, Fay (Eds.)
Free Preview- Focuses on an aspect of eCommerce that has not been researched - the role the Internet plays in transforming the relationship between companies and customers
- Looks at the services that are provided on the Internet from different industries and cultures to explore their social impact, rather than the technical mechanisms for building and operating them
- Contributions from authors from around the world
- A ground-breaking, time sensitive contribution to the literature in eCommerce
Buy this book
- About this book
-
The Internet has emerged as a network which enables a vast range of interactions between businesses and government organizations and individuals. These interactions are classified as B2C (business to consumer), B2B (business to business) and C2C (consumer to consumer) creating ever growing forms of Internet connectedness.
This connectedness enables a vast range of self-service opportunities via the Internet. Self-Service in the Internet Age explores attitudes and behaviors to this new form of self-service provision. It focuses on how services are used and viewed by those who choose to use or not use them in a variety of contexts such as personal banking, shopping, travel, education, and health.
- Table of contents (13 chapters)
-
-
Social Networking and eDating: Charting the Boundaries of an Emerging Self-Service Arena
Pages 1-17
-
The Role and Implications of the Internet in Healthcare Delivery
Pages 19-36
-
Self-Service and E-Education: The Relationship to Self-Directed Learning
Pages 37-62
-
Stakeholder Expectations of Service Quality in a University Web Portal
Pages 63-83
-
Cybermediation in the Tourism and Travel Industries
Pages 85-110
-
Table of contents (13 chapters)
Recommended for you
Bibliographic Information
- Bibliographic Information
-
- Book Title
- Self-Service in the Internet Age
- Book Subtitle
- Expectations and Experiences
- Editors
-
- David Oliver
- Celia Romm Livermore
- Fay Sudweeks
- Series Title
- Computer Supported Cooperative Work
- Copyright
- 2009
- Publisher
- Springer-Verlag London
- Copyright Holder
- Springer-Verlag London
- eBook ISBN
- 978-1-84800-207-4
- DOI
- 10.1007/978-1-84800-207-4
- Hardcover ISBN
- 978-1-84800-206-7
- Softcover ISBN
- 978-1-84996-753-2
- Series ISSN
- 1431-1496
- Edition Number
- 1
- Number of Pages
- IV, 276
- Number of Illustrations
- 16 b/w illustrations
- Topics
