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Computer Supported Cooperative Work

Self-Service in the Internet Age

Expectations and Experiences

Editors: Oliver, David, Romm Livermore, Celia, Sudweeks, Fay (Eds.)

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  • Focuses on an aspect of eCommerce that has not been researched - the role the Internet plays in transforming the relationship between companies and customers
  • Looks at the services that are provided on the Internet from different industries and cultures to explore their social impact, rather than the technical mechanisms for building and operating them
  • Contributions from authors from around the world
  • A ground-breaking, time sensitive contribution to the literature in eCommerce
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eBook 106,99 €
price for Spain (gross)
  • ISBN 978-1-84800-207-4
  • Digitally watermarked, DRM-free
  • Included format: PDF, EPUB
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover 135,19 €
price for Spain (gross)
Softcover 135,19 €
price for Spain (gross)
About this book

The Internet has emerged as a network which enables a vast range of interactions between businesses and government organizations and individuals. These interactions are classified as B2C (business to consumer), B2B (business to business) and C2C (consumer to consumer) creating ever growing forms of Internet connectedness.

This connectedness enables a vast range of self-service opportunities via the Internet. Self-Service in the Internet Age explores attitudes and behaviors to this new form of self-service provision. It focuses on how services are used and viewed by those who choose to use or not use them in a variety of contexts such as personal banking, shopping, travel, education, and health.

Table of contents (13 chapters)

Table of contents (13 chapters)

Buy this book

eBook 106,99 €
price for Spain (gross)
  • ISBN 978-1-84800-207-4
  • Digitally watermarked, DRM-free
  • Included format: PDF, EPUB
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover 135,19 €
price for Spain (gross)
Softcover 135,19 €
price for Spain (gross)
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Bibliographic Information

Bibliographic Information
Book Title
Self-Service in the Internet Age
Book Subtitle
Expectations and Experiences
Editors
  • David Oliver
  • Celia Romm Livermore
  • Fay Sudweeks
Series Title
Computer Supported Cooperative Work
Copyright
2009
Publisher
Springer-Verlag London
Copyright Holder
Springer-Verlag London
eBook ISBN
978-1-84800-207-4
DOI
10.1007/978-1-84800-207-4
Hardcover ISBN
978-1-84800-206-7
Softcover ISBN
978-1-84996-753-2
Series ISSN
1431-1496
Edition Number
1
Number of Pages
IV, 276
Number of Illustrations
16 b/w illustrations
Topics