People and Computers XIX - The Bigger Picture

1. Front Matter

   Pages i-xviii

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2. H — HCI at the Human Scale

   1. Front Matter

      Pages 1-1

      PDF

   2. “Looking At the Computer but Doing It On Land”: Children’s Interactions in a Tangible Programming Space

      • Ylva Fernaeus, Jakob Tholander

      Pages 3-18

   3. The Usability of Digital Ink Technologies for Children and Teenagers

      • Janet C Read

      Pages 19-35

   4. PROTEUS: Artefact-driven Constructionist Assessment within Tablet PC-based Low-fidelity Prototyping

      • Dean Mohamedally, Panayiotis Zaphiris, Helen Petrie

      Pages 37-52

   5. The Reader Creates a Personal Meaning: A Comparative Study of Scenarios and Human-centred Stories

      • Georg Strøm

      Pages 53-68

   6. What Difference Do Guidelines Make? An Observational Study of Online-questionnaire Design Guidelines Put to Practical Use

      • Jo Lumsden, Scott Flinn, Michelle Anderson, Wendy Morgan

      Pages 69-83

   7. Designing Interactive Systems in Context: From Prototype to Deployment

      • Tim Clerckx, Kris Luyten, Karin Coninx

      Pages 85-100

   8. Using Context Awareness to Enhance Visitor Engagement in a Gallery Space

      • Peter Lonsdale, Russell Beale, Will Byrne

      Pages 101-111

   9. Engagement with an Interactive Museum Exhibit

      • Naomi Haywood, Paul Cairns

      Pages 113-129

   10. User Needs in e-Government: Conducting Policy Analysis with Models-on-the-Web

       • Barbara Mirel, Mary Maher, Jina Huh

       Pages 131-147

   11. Fit for Purpose Evaluation: The Case of a Public Information Kiosk for the Socially Disadvantaged

       • B L William Wong, Suzette Keith, Mark Springett

       Pages 149-165

   12. A Visuo-Biometric Authentication Mechanism for Older Users

       • Karen Renaud

       Pages 167-182

3. C — HCI in the Greater Cultural Context

   1. Front Matter

      Pages 183-183

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   2. A Computer Science HCI Course

      • Beryl Plimmer

      Pages 185-199

   3. Use and Usefulness of HCI Methods: Results from an Exploratory Study among Nordic HCI Practitioners

      • Ida Bark, Asbjørn Følstad, Jan Gulliksen

      Pages 201-217

   4. Building Usability in India: Reflections from the Indo-European Systems Usability Partnership

      • Andy Smith, Jan Gulliksen, Liam Bannon

      Pages 219-232

   5. Visualizing the Evolution of HCI

      • Chaomei Chen, Gulshan Panjwani, Jason Proctor, Kenneth Allendoerfer, Serge Aluker, David Sturtz et al.

      Pages 233-250

   6. “I thought it was terrible and everyone else loved it” — A New Perspective for Effective Recommender System Design

      • Philip Bonhard, M Angela Sasse

      Pages 251-265

   7. Rich Media, Poor Judgement? A Study of Media Effects on Users’ Trust in Expertise

      • Jens Riegelsberger, M Angela Sasse, John D McCarthy

      Pages 267-284

As a new medium for questionnaire delivery, the Internet has the potential to revolutionize the survey process. Online (Web-based) questionnaires provide several advantages over traditional survey methods in terms of cost, speed, appearance, flexibility, functionality, and usability [Bandilla et al. 2003; Dillman 2000; Kwak & Radler 2002]. Online-questionnaires can provide many capabilities not found in traditional paper-based questionnaires: they can include pop-up instructions and error messages; they can incorporate links; and it is possible to encode difficult skip patterns making such patterns virtually invisible to respondents. Despite this, and the emergence of numerous tools to support online-questionnaire creation, current electronic survey design typically replicates the look-and-feel of pap- based questionnaires, thus failing to harness the full power of the electronic survey medium. A recent environmental scan of online-questionnaire design tools found that little, if any, support is incorporated within these tools to guide questionnaire design according to best-practice [Lumsden & Morgan 2005]. This paper briefly introduces a comprehensive set of guidelines for the design of online-questionnaires. It then focuses on an informal observational study that has been conducted as an initial assessment of the value of the set of guidelines as a practical reference guide during online-questionnaire design. 2 Background Online-questionnaires are often criticized in terms of their vulnerability to the four standard survey error types: namely, coverage, non-response, sampling, and measurement errors.

• Alignment
• Design
• HCI
• Human Computer Interaction
• Interaction
• Multimedia
• Usability
• User Interface
• Userability
• Virtual Reality
• human-computer interaction (HCI)
• interaction design

• School of Computing, Napier University, Edinburgh, UK

  Tom McEwan, David Benyon

• Department of Information Technology/HCI, Uppsala University, Uppsala, Sweden

  Jan Gulliksen

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