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Reinventing ITIL® in the Age of DevOps

Innovative Techniques to Make Processes Agile and Relevant

  • Book
  • © 2018

Overview

Authors:
  1. Abhinav Krishna Kaiser

    1. Bengaluru, India

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  • Explains the ready-to-use new ITIL framework that is sought after in most organizations

  • Contains tips on how DevOps and ITIL can be linked together

  • Shows how operations can be run with automation and minimal resources

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Table of contents (10 chapters)

  1. Front Matter

    Pages i-xviii
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  2. Introduction to DevOps

    • Abhinav Krishna Kaiser
    Pages 1-35

  3. ITIL Basics

    • Abhinav Krishna Kaiser
    Pages 37-62

  4. ITIL and DevOps: An Analysis

    • Abhinav Krishna Kaiser
    Pages 63-75

  5. Integration: Alignment of Processes

    • Abhinav Krishna Kaiser
    Pages 77-109

  6. Teams and Structures

    • Abhinav Krishna Kaiser
    Pages 111-133

  7. Managing Configurations in a DevOps Project

    • Abhinav Krishna Kaiser
    Pages 135-162

  8. Incident Management Adaption

    • Abhinav Krishna Kaiser
    Pages 163-199

  9. Problem Management Adaption

    • Abhinav Krishna Kaiser
    Pages 201-230

  10. Managing Changes in a DevOps Project

    • Abhinav Krishna Kaiser
    Pages 231-270

  11. Release Management in DevOps

    • Abhinav Krishna Kaiser
    Pages 271-295

  12. Back Matter

    Pages 297-306
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Keywords

About this book

Delve into the principles of ITIL® and DevOps and examine the similarities and differences. This book re-engineers the ITIL framework to work in DevOps projects without changing its meaning and its original objectives, making it fit for purpose for use in DevOps projects. Reinventing ITIL® in the Age of DevOpsshows you the relevance of ITIL since the emergence of DevOps and puts a unique spin on the ITIL service management framework. Along the way you will see that ITIL is a mature service management framework and years of maturity will be lost if it’s made invalid. 


The ideas, recommendations, and solutions provided in Reinventing ITIL in the Age of DevOps can be leveraged in order to readily develop solutions or create proposals for clients. The ideas in this book can be further expanded to deliver seamless services to DevOps projects. 



What You Will Learn
  • Discover the basics of ITIL and DevOps
  • Compare ITIL and DevOps
  • Understand the structure of a DevOps organization and adapt the ITIL roles to this structure
  • Re-engineer ITIL for DevOps projects
  • Implement major processes such as incident management, configuration management, and change management processes in DevOps projects
  • Automate activities within processes



Who This Book Is For 


Consultants, business analysts, administrators, and project managers who are looking for more information about Dynamics 365.




Authors and Affiliations

  • Bengaluru, India

    Abhinav Krishna Kaiser

About the author

Abhinav Krishna Kaiser works as a senior manager in a leading consulting firm. He leads the development of DevOps solutions to various companies who seek to develop software in an Agile way. Apart from consulting on DevOps, he also trains IT professionals on DevOps concepts, processes, and tools. 


Abhinav is one of the leading names synonymous with ITIL, his previous publication – Becoming ITIL Foundation Certified in 7 Days, is one of the top guides recommended to IT professionals looking to become ITIL Foundation certified and to those getting into the field of service management. Abhinav started consulting with clients fifteen years ago on IT service management, where he created value by developing robust service management solutions. He is one of the foremost authorities in the area of configuration management and his solutions have stood the test of time, rigor, and technological advancements.
Apart from delivering training on DevOps, Abhinav has delivered ITIL Foundation and ITIL Expert training to employees from various multinational corporations. He blogs and writes guides and articles on DevOps, Agile, and ITIL. 


While the life of a consultant is to go where the client wants him to be, Abhinav is currently in Bangalore. He is happily married with two little kids. 


Bibliographic Information

  • Book Title: Reinventing ITIL® in the Age of DevOps

  • Book Subtitle: Innovative Techniques to Make Processes Agile and Relevant

  • Authors: Abhinav Krishna Kaiser

  • DOI: https://doi.org/10.1007/978-1-4842-3976-6

  • Publisher: Apress Berkeley, CA

  • eBook Packages: Professional and Applied Computing, Professional and Applied Computing (R0), Apress Access Books

  • Copyright Information: Abhinav Krishna Kaiser 2018

  • eBook ISBN: 978-1-4842-3976-6Published: 12 December 2018

  • Edition Number: 1

  • Number of Pages: XVIII, 306

  • Number of Illustrations: 84 b/w illustrations

  • Topics: Computer Applications

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