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Public Shared Service Centers

A Theoretical and Empirical Analysis of US Public Sector Organizations

  • Book
  • © 2014

Overview

Authors:
  1. Gerd Schwarz

    1. Cambridge, USA

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  • Publication in the field of economic sciences
  • Includes supplementary material: sn.pub/extras

Part of the book series: Management, Organisation und ökonomische Analyse (MOÖA, volume 16)

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Table of contents (10 chapters)

  1. Front Matter

    Pages I-XX
    Download chapter PDF

  2. Introduction

    • Gerd Schwarz
    Pages 1-22

  3. The public sector

    • Gerd Schwarz
    Pages 23-56

  4. Shared services

    • Gerd Schwarz
    Pages 57-105

  5. Comparative economic organization of support services: shared services versus government agencies

    • Gerd Schwarz
    Pages 107-137

  6. Shared services architecture

    • Gerd Schwarz
    Pages 139-187

  7. Cost and quality effects of shared services

    • Gerd Schwarz
    Pages 189-213

  8. US public sector idiosyncrasies regarding the outsourcing of support services

    • Gerd Schwarz
    Pages 215-232

  9. Comparative economic organization of support services: outsourcing versus shared services

    • Gerd Schwarz
    Pages 233-277

  10. Inter-temporal differences

    • Gerd Schwarz
    Pages 279-295

  11. Summary

    • Gerd Schwarz
    Pages 297-303

  12. Back Matter

    Pages 304-330
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Keywords

About this book

Gerd Schwarz analyzes the pros and cons of shared service centers for the implementation of IT, finance, personnel and purchasing processes and make design suggestions on the empirical study of American public companies are based at 72. It describes how through the development of shared service centers achieved cost and quality improvements and shows based on the transaction cost approach to outsourcing to the differences in detail.

Authors and Affiliations

  • Cambridge, USA

    Gerd Schwarz

About the author

Dr. Gerd Schwarz is an Assistant Professor in Strategic Management at the University of Nottingham, Ningbo, China and a Fellow at Harvard University.

Bibliographic Information

  • Book Title: Public Shared Service Centers

  • Book Subtitle: A Theoretical and Empirical Analysis of US Public Sector Organizations

  • Authors: Gerd Schwarz

  • Series Title: Management, Organisation und ökonomische Analyse

  • DOI: https://doi.org/10.1007/978-3-8349-4480-1

  • Publisher: Springer Gabler Wiesbaden

  • eBook Packages: Business and Economics, Business and Management (R0)

  • Copyright Information: Springer Fachmedien Wiesbaden 2014

  • Softcover ISBN: 978-3-8349-4479-5Published: 01 July 2014

  • eBook ISBN: 978-3-8349-4480-1Published: 20 June 2014

  • Series ISSN: 2627-308X

  • Series E-ISSN: 2627-311X

  • Edition Number: 1

  • Number of Pages: XX, 330

  • Number of Illustrations: 62 b/w illustrations

  • Topics: Services

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