Springer Series in Design and Innovation
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Service Design Capabilities

Authors: Morelli, Nicola, de Götzen, Amalia, Simeone, Luca

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  • Explores current service design practices on value creation that involve multiple actors
  • Enables designers to facilitate the emergence of design capabilities that are latent in communities and individuals
  • Provides relevant case studies to show the emerging design capabilities
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eBook  
  • ISBN 978-3-030-56282-3
  • This book is an open access book, you can download it for free on link.springer.com
Hardcover £44.99
price for United Kingdom (gross)
Softcover £89.99
price for United Kingdom (gross)
About this book

This open access book discusses service design capabilities in innovation processes, and provides a framework that guides design students, practitioners and researchers towards a better understanding of operational aspects of service design processes. More specifically, it revisits service designers’ capabilities in light of the new roles that have opened up in innovation processes on different scales.

After years of being inadequately defined, the professional profile of service designers is now taking shape. Today private and public institutions recognize service designers as essential contributors to their innovation and development processes. What are the capabilities that characterize a service designer? These essential capabilities are what service designers should acquire in their education and can sell when looking for a job.

Table of contents (8 chapters)

Table of contents (8 chapters)
  • Introduction

    Pages 1-8

    Morelli, Nicola (et al.)

  • An Approach to Service Design

    Pages 9-26

    Morelli, Nicola (et al.)

  • Core Service Design Capabilities

    Pages 27-30

    Morelli, Nicola (et al.)

  • Designing for the Level of ‘Service as Interaction’

    Pages 31-44

    Morelli, Nicola (et al.)

  • Designing for the Level of ‘Service as Infrastructure’

    Pages 45-55

    Morelli, Nicola (et al.)

Buy this book

eBook  
  • ISBN 978-3-030-56282-3
  • This book is an open access book, you can download it for free on link.springer.com
Hardcover £44.99
price for United Kingdom (gross)
Softcover £89.99
price for United Kingdom (gross)
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Bibliographic Information

Bibliographic Information
Book Title
Service Design Capabilities
Authors
Series Title
Springer Series in Design and Innovation
Series Volume
10
Copyright
2021
Publisher
Springer International Publishing
Copyright Holder
The Editor(s) (if applicable) and The Author(s)
eBook ISBN
978-3-030-56282-3
DOI
10.1007/978-3-030-56282-3
Hardcover ISBN
978-3-030-56281-6
Softcover ISBN
978-3-030-56284-7
Series ISSN
2661-8184
Edition Number
1
Number of Pages
XV, 89
Number of Illustrations
12 illustrations in colour
Topics