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  • © 2020

Society as an Interaction Space

A Systemic Approach

  • Examines the mechanisms affecting value co-creation at the societal and policy level
  • Raises issues concerning, and provides insights into, future structures of society given the complex interplay of service system actors embedded in societies and institutions
  • Deepens readers’ understanding of relational and structural mechanisms of value creation from the perspectives of policy-making, governance, business, and citizenship

Part of the book series: Translational Systems Sciences (TSS, volume 22)

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Table of contents (15 chapters)

  1. Front Matter

    Pages i-x
  2. Governance as an Interaction Space

    1. Front Matter

      Pages 1-1
    2. Perspectives on Hybridity

      • Jan-Erik Johanson, Jarmo Vakkuri
      Pages 23-40
  3. Policy and Evaluation as an Interaction Space

    1. Front Matter

      Pages 67-67
    2. Mission-Oriented Public Policy and the New Evaluation Culture

      • Kaisa Lähteenmäki-Smith, Petri Virtanen
      Pages 69-87
    3. Systemic Evaluation Approach to Meet the Challenges of Complexity

      • Mika Nieminen, Kirsi Hyytinen, Vesa Salminen, Sampsa Ruutu
      Pages 89-108
  4. Innovation as an Interaction Space

    1. Front Matter

      Pages 133-133
    2. Digital Platforms and Industry Change

      • Mikko Hänninen, Lauri Paavola
      Pages 213-226
  5. Civic Society as an Interaction Space

    1. Front Matter

      Pages 227-227
    2. Facilitating Organisational Fluidity with Computational Social Matching

      • Jukka Huhtamäki, Thomas Olsson, Salla-Maaria Laaksonen
      Pages 229-245
    3. Emotions in Customer Experience

      • Tiina-Kaisa Kuuru, Lauri Litovuo, Leena Aarikka-Stenroos, Nina Helander
      Pages 247-274
    4. Sensory Technologies for Improving Employee Experience and Strengthening Customer Relationships

      • Jari Jussila, Virpi Sillanpää, Mika Boedeker, Nina Helander
      Pages 275-291
    5. Individual Conditions for Co-production of a Social Innovation in a Living Lab: Case Sunshine PopUp Park

      • Kaisa Henttonen, Anna-Maija Nisula, Kirsimarja Blomqvist, Anne Horila, Minna Takala
      Pages 293-310

About this book

As digitalization and social media are increasingly blurring the boundaries between traditional societal, political, and economic institutions, this book provides a cross-disciplinary examination of value co-creation. From various standpoints, it examines how institutions contribute to service ecosystems and how digitalization is transforming value co-creation in these ecosystems. Further, the book shares new perspectives on relational dynamics among government, companies, and citizens. These insights fill the gaps between service science and political science by integrating institutional logics into the concept of value co-creation.

The book subsequently examines society as an interaction space. Topics discussed include the new logic and transformation mechanisms of economic activities, citizen participation, governance, and policy-making in the face of technological innovations, market-based reforms, and the risk of disconnect between citizens and policy-making. Here the focus is on value co-creation in complex adaptive systems where institutions, individuals, and businesses negotiate value and interests in networked relations.

In closing, the book presents a range of empirical case studies on value co-creation, which provide examples of active networked citizenship, innovative governance and policy-making, democratic leadership, and trust-building dialogue among institutions. The studies address the context of Nordic countries, recognized as world-leading democracies. Pursuing a systems approach, the book articulates a social reality composed of interacting and interconnected elements that cannot be captured with only micro or macro levels of analysis. Service ecosystems are considered as configurations of people and technologies embedded in institutionalized rules, cultural meanings, and practices, offering valuable insights into the service-centered view of markets and society. Given the breadth and depth of its coverage, the book offers a valuable resource for all students and scholars interested in understanding and envisioning the future democratic landscape.


Editors and Affiliations

  • University of Eastern Finland, Kuopio, Finland

    Hanna Lehtimäki

  • Frisky & Anjoy, Helsinki, Finland

    Petri Uusikylä

  • Research and Development, Finnish Institute of Occupational Health, Helsinki, Finland

    Anssi Smedlund

About the editors

Hanna Lehtimäki (PhD) is a Professor of Innovation Management at the University of Eastern Finland Business School, and serves as a docent at the University of Tampere, Faculty of Management and Business. She has extensive international experience as a visiting scholar at the University of Toronto, Canada; Fulbright Senior Scholar at George Mason University, USA; co-chair of the International Conference on Management Cases at BIMTECH, India; and international Strategy Practice interest group leader at the international Strategic Management Society. Dr. Lehtimäki’s research interests include strategic management, leadership, and organizational renewal. Her work chiefly focuses on constructionist meaning-making and language, stakeholders and networks, a humanist view on strategizing, and relational leadership.

Petri Uusikylä is a co-founder and director at Frisky & Anjoy. He has over 25 years experience in policy analysis, capacity building and evaluation. Mr. Uusikylä is a member of the Board of the European Evaluation Society and of various OECD expert groups in the field of performance management. He has an extensive list of publications (more than 100 published articles, books and research reports) in the fields of public budgeting, policy evaluation and methodology, European policy-making and public management reform, and development aid. He has given several training courses on project management, EU policy-making, statistical methods, data analysis, and survey techniques. He has also consulted and offered training on evaluation and performance management in Poland, Latvia, Lithuania, Estonia, the Czech Republic, Bulgaria, Hungary and other OECD countries.

Anssi Smedlund (PhD) is a Chief Research Scientist at the Finnish Institute of Occupational Health (FIOH), Helsinki, Finland and an Adjunct Professor of Organizational Structures at the University of Tampere, Faculty of Management and Business, Tampere, Finland. He received his PhD in Industrial Engineering and Management from Aalto School of Science and has held visiting scholar positions at the Tokyo Institute of Technology and UC Berkeley’s Haas School of Business, USA. Dr. Smedlund’s research interests include knowledge management, service science, and information system science.

 


Bibliographic Information

Buy it now

Buying options

eBook USD 99.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book USD 129.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book USD 129.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Other ways to access