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  • © 2020

Increasing Learning & Development's Impact through Accreditation

How to drive-up training quality, employee satisfaction, and ROI

Palgrave Macmillan
  • Helps executives understand why accreditation is critical for capturing today’s workers’ skills, for aiding in retention, and for strategic organization credibility
  • Provides tips and tools to assist managers, offering principles for quality program structure, delivery, and improvement
  • Builds a business case for accreditation, promoting it as proof of training value
  • 11k Accesses

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Table of contents (14 chapters)

  1. Front Matter

    Pages i-xxix
  2. Introduction

    • William J. Rothwell, Sandra L. Williams, Aileen G. Zaballero
    Pages 1-15
  3. Structure Responsibility and Control

    1. Front Matter

      Pages 17-18
    2. Align Learning and Development with Organization Mission and Values

      • William J. Rothwell, Sandra L. Williams, Aileen G. Zaballero
      Pages 19-36
    3. Structure for Accountability

      • William J. Rothwell, Sandra L. Williams, Aileen G. Zaballero
      Pages 37-51
    4. Establish the Learning Environment

      • William J. Rothwell, Sandra L. Williams, Aileen G. Zaballero
      Pages 53-65
  4. Planning the Environment and Educational Events

    1. Front Matter

      Pages 67-69
    2. Plan for Quality and Strategic Learning

      • William J. Rothwell, Sandra L. Williams, Aileen G. Zaballero
      Pages 71-91
    3. Is Training the Answer? Assessing Learning Needs

      • William J. Rothwell, Sandra L. Williams, Aileen G. Zaballero
      Pages 93-109
  5. Benefits and Outcomes

    1. Front Matter

      Pages 111-112
    2. Intended Learning Outcomes

      • William J. Rothwell, Sandra L. Williams, Aileen G. Zaballero
      Pages 113-134
    3. Who Should Be Involved in Instruction?

      • William J. Rothwell, Sandra L. Williams, Aileen G. Zaballero
      Pages 135-146
    4. Conduct Learning Events Professionally

      • William J. Rothwell, Sandra L. Williams, Aileen G. Zaballero
      Pages 147-168
  6. Content Design and Delivery

    1. Front Matter

      Pages 169-170
    2. Deciding What to Include

      • William J. Rothwell, Sandra L. Williams, Aileen G. Zaballero
      Pages 171-184
    3. Methods to Achieve Consistency

      • William J. Rothwell, Sandra L. Williams, Aileen G. Zaballero
      Pages 185-202
  7. Assessing Outcomes, Maintaining Records, and Program Evaluation

    1. Front Matter

      Pages 203-204
    2. Learner Feedback and Job Application

      • William J. Rothwell, Sandra L. Williams, Aileen G. Zaballero
      Pages 205-216
    3. Program Evaluation and Records

      • William J. Rothwell, Sandra L. Williams, Aileen G. Zaballero
      Pages 217-235
    4. Accreditation Sources

      • William J. Rothwell, Sandra L. Williams, Aileen G. Zaballero
      Pages 237-258

About this book

This book provides a guide to the process of accrediting training programs, sets out how to achieve consistent measurement of the results of training, and explains why accreditation is critical for capturing and developing today’s workers’ skills, aiding retention, and boosting strategic organizational credibility with millennials.

Workplace and executive training is a multi-billion dollar industry and yet an enormous percentage of that budget is spent on programs that have never been rigorously examined to ensure that they are fit for purpose and deliver value for the money.

If you’re signing off on that budget, or asking your people to spend time on training programs, shouldn’t that concern you?

Training accreditation offers vital quality assurance, ensures global consistency of results and delivers accountability for learning and performance outcomes.

Apart from delivering better results and greater ROI, organizations can differentiate themselves fromtheir competitors in the employment marketplace by offering accredited proprietary training. After all, digital natives, and indeed all of today’s most talented potential employees, expect (and increasingly demand) the high quality, engaging and transferable employee development that only accredited programs can deliver.

Aligning with the standards set by the International Association of Continuing Education and Training (IACET) – today’s premier accreditation body for training programs – the authors offer principles for quality program structure, delivery, and improvement needed to achieve accreditation. 

They share practices used by high quality training program managers today, covering business alignment and program administration along with the planning, design, delivery and evaluation of learning systems.

Authors and Affiliations

  • The Pennsylvania State University, University Park, USA

    William J. Rothwell

  • Northeastern Illinois University, Chicago, USA

    Sandra L. Williams

  • Rothwell & Associates, LLC, State College, USA

    Aileen G. Zaballero

About the authors

William J. Rothwell is President of Rothwell & Associates. He is also a Professor of the Workforce Education and Development program, Department of Learning and Performance Systems, at The Pennsylvania State University, University Park campus.  He has authored, co-authored, edited, or co-edited 300 books, book chapters, and articles—including 111 books.

Sandra L. Williams is Associate Professor and Program Coordinator of the Human Resource Development Program, Department of Literacy, Leadership and Development, at Northeastern Illinois University, Chicago, where she also serves as the Graduate Student Advisor in Human Resource Development.  Her work is a unique blend of business consulting, training program development and current research in the human resource development field.

Aileen G. Zaballero is a senior partner of Rothwell & Associates and a dual-title Ph.D. in Workforce Education and Comparative International Education at The Pennsylvania State University. She is a Certified Professional in Learning and Performance (CPLP) with more than twenty years of experience in the learning and development field.

Bibliographic Information

  • Book Title: Increasing Learning & Development's Impact through Accreditation

  • Book Subtitle: How to drive-up training quality, employee satisfaction, and ROI

  • Authors: William J. Rothwell, Sandra L. Williams, Aileen G. Zaballero

  • DOI: https://doi.org/10.1007/978-3-030-14004-5

  • Publisher: Palgrave Macmillan Cham

  • eBook Packages: Business and Management, Business and Management (R0)

  • Copyright Information: The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerland AG 2020

  • Hardcover ISBN: 978-3-030-14003-8Published: 10 March 2020

  • Softcover ISBN: 978-3-030-14006-9Published: 26 August 2021

  • eBook ISBN: 978-3-030-14004-5Published: 09 March 2020

  • Edition Number: 1

  • Number of Pages: XXIX, 275

  • Number of Illustrations: 62 b/w illustrations, 3 illustrations in colour

  • Topics: Human Resource Development, Employee Health and Wellbeing, Coaching, Business Strategy/Leadership

Buy it now

Buying options

eBook USD 44.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book USD 59.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book USD 59.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Other ways to access