Computer-Supported Collaborative Learning at the Workplace

1. Front Matter

   Pages i-xii

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2. CSCL@Work: Computer-Supported Collaborative Learning at the Workplace—Making Learning Visible in Unexpected Online Places Across Established Boundaries

   • Sean P. Goggins, Isa Jahnke

   Pages 1-20

3. Challenges for CSCL@Work from Different Perspectives

   1. Front Matter

      Pages 21-22

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   2. A Conceptual Framework for Computer-Supported Collaborative Learning at Work

      • Gerhard Fischer

      Pages 23-42

   3. Theories of Collaborative Cognition: Foundations for CSCL and CSCW Together

      • Gerry Stahl

      Pages 43-63

   4. CSCL@Networking: Regional Learning in Software Industries

      • Markus Rohde, Volker Wulf

      Pages 65-87

   5. Work Based Learning: A Structure for Learning Through Work

      • John Mumford

      Pages 89-110

4. CSCL@Work in Practice: Facilitation and Reflection

   1. Front Matter

      Pages 111-111

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   2. Technologies of Participation: A Case Study of CSCL@Work in Mammography

      • Mark Hartswood, Rob Procter, Paul Taylor, Lilian Blot, Stuart Anderson

      Pages 113-138

   3. Collaborative Reflection for Learning at the Healthcare Workplace

      • Michael Prilla, Thomas Herrmann, Martin Degeling

      Pages 139-165

   4. Collaborative Virtual Environments for Reflective Community Building at Work: The Case of TARGET

      • Leif M. Hokstad, Ekaterina Prasolova-Førland, Mikhail Fominykh

      Pages 167-183

   5. The Role of Communication and Facilitation for CSCL@Work

      • Andrea Kienle

      Pages 185-202

5. Unexpected Learning Places

   1. Front Matter

      Pages 203-203

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   2. Massively Multiplayer Online Role-Playing Games: A Potential Model of CSCL@Work

      • Elizabeth M. King

      Pages 205-224

   3. Online Personal Networks of Knowledge Workers in Computer-Supported Collaborative Learning

      • David Gurzick, Kevin F. White

      Pages 225-239

6. CSCL@Work in Product Design and Mechanical Engineering

   1. Front Matter

      Pages 241-241

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   2. Pivotal Moments for Decision Making in Collaborative Design: Are They Teachable?

      • Kristine Lund, Guy Prudhomme, Jean-Laurent Cassier

      Pages 243-268

   3. PeTEX@Work: Designing CSCL@Work for Online Engineering Education

      • Claudius Terkowsky, Isa Jahnke, Christian Pleul, Dominik May, Thorsten Jungmann, A. Erman Tekkaya

      Pages 269-292

   4. Information Seeking and Collaborative Knowledge Creation: Exploring Collaborative Learning in Customer Service Work and Software Product Development

      • Anders I. Mørch

      Pages 293-313

7. Sum Up (Also for Practitioners)

   1. Front Matter

      Pages 315-315

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This book is an edited volume of case studies exploring the uptake and use of computer supported collaborative learning in work settings. This book fills a significant gap in the literature. A number of existing works provide empirical research on collaborative work practices (Lave & Wenger, 1987; Davenport, 2005), the sharing of information at work (Brown & Duguid, 2000), and the development of communities of practice in workplace settings (Wenger, 1998). Others examine the munificent variation of information and communication technology use in the work place, including studies of informal social networks, formal information distribution and other socio-technical combinations found in work settings (Gibson & Cohen, 2003). Another significant thread of prior work is focused on computer supported collaborative learning, much of it investigating the application of computer support for learning in the context of traditional educational institutions, like public schools, private schools, colleges and tutoring organizations. Exciting new theories of how knowledge is constructed by groups (Stahl, 2006), how teachers contribute to collaborative learning (reference to another book in the series) and the application of socio-technical scripts for learning is explicated in book length works on CSCL. Book length empirical work on CSCW is widespread, and CSCL book length works are beginning to emerge with greater frequency. We distinguish CSCL at Work from prior books written under the aegis of training and development, or human resources more broadly. The book aims to fill a void between existing works in CSCW and CSCL, and will open with a chapter characterizing the emerging application of collaborative learning theories and practices to workplace learning. CSCL and CSCW research each make distinct and important contributions to the construction of collaborative workplace learning.

• ACM Meeting
• CSCL
• CSCW
• Computer supported collaborative learning
• Computer supported collaborative work
• accelerated technology transfer
• collaborative workplace learning
• group learning
• socio-technical scripts for learning
• learning and instruction

• , College of Information Science and Techn, Drexel University, Philadelphia, USA

  Sean P. Goggins

• , Department of Applied Educational Scienc, Umeå University, Umeå, Sweden

  Isa Jahnke, Volker Wulf

Dr. Sean Goggins is an Assistant Professor at the College of Information Science and Technology at Drexel University, Philadelphia, PA . His research considers how the uptake and use of information and communication technology creates new opportunities for small groups to come together and perform work, be social and dissipate physical boundaries that have historically restricted the growth of nascent organizations. In particular, Sean focuses his research on the integration of methods from phenomenological research traditions, social psychology, sociology, human information behavior and design studies to explore socio-technical phenomena within organizations and outside of canonical organizational boundaries. Dr. Isa Jahnke is an Assistant Professor at the Centre for Research on Higher Education and Faculty Development of the Dortmund University of Technology, Germany. Her academic background is in sociology, educational sciences and computer science. Isa Jahnke’s research considers on new forms of computer-mediated human structures by using new media. In particular, she focuses on the study of socio-technical informal learning by developing theories, concepts and methods. Professor Volker Wulf is on the faculty of information Systems and the director of the Media Research Institute at the University of Siegen . At Fraunhofer FIT , he heads the research group, User-centred Software-Engineering (USE ). He is also a founding member of the International Institute for Socio-Informatics (IISI ), Bonn. In 2006/07 Wulf spent a sabbatical as a Fulbright Scholar at the University of Michigan, Ann Arbor, and at Stanford University, Palo Alto. His research interests lie primarily in the area of Computer Supported Cooperative Work, Knowledge Management, Computer Supported Cooperative Learning, Entertainment Computing, Human Computer Interaction, Participatory Design, and Organizational Computing.

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