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  • Textbook
  • © 1997

Advances in Services Marketing

Part of the book series: Fokus Dienstleistungsmarketing (FDM)

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Table of contents (13 chapters)

  1. Front Matter

    Pages i-x
  2. Service Coproduction and Customer Participation

    • Frédéric Marion
    Pages 17-26
  3. Customer Integration in Business-to-Business-Marketing

    • Michael Kleinaltenkamp, Michael Ehret, Sabine Fließ
    Pages 27-48
  4. Using Means-End Structures for Benefit Segmentation in a Service Industry

    • Günther Botschen, Eva Thelen, Rik Pieters
    Pages 155-180
  5. Internationalization of Services

    • Carsten C. Hübner
    Pages 203-211
  6. International Dimensions of Customer Service

    • Reinhard Hünerberg, Andreas Mann
    Pages 213-232
  7. Back Matter

    Pages 233-238

Bibliographic Information

  • Book Title: Advances in Services Marketing

  • Editors: Hans Mühlbacher, Jean-Paul Flipo

  • Series Title: Fokus Dienstleistungsmarketing

  • DOI: https://doi.org/10.1007/978-3-322-91507-8

  • Publisher: Deutscher Universitätsverlag Wiesbaden

  • eBook Packages: Springer Book Archive

  • Copyright Information: Springer Fachmedien Wiesbaden 1997

  • Softcover ISBN: 978-3-8244-6508-8Published: 15 July 1997

  • eBook ISBN: 978-3-322-91507-8Published: 01 July 2013

  • Series ISSN: 2628-7366

  • Series E-ISSN: 2628-7374

  • Edition Number: 1

  • Number of Pages: X, 235

  • Number of Illustrations: 34 b/w illustrations

  • Topics: Business and Management, general

Buy it now

Buying options

eBook USD 49.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book USD 49.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Other ways to access