Exploring Services Science

Organizational Impact on Software Development of eServices Techniques

Seiten 64-75

Cavallari, Maurizio (et al.)

Healthcare and the Co-creation of Value: Qualifying the Service Roles of Informal Caregivers

Seiten 76-86

Sorrentino, Maddalena (et al.)

Exploring the Relationship Between Corruption and Health Care Services, Education Services and Standard of Living

Seiten 87-100

Morais, Paulo (et al.)

Examining the Impact of Social Networking Sites on Performance of Service Firms: Evidence from Romania

Seiten 101-112

Militaru, Gheorghe (et al.)

A Conceptual Modelling of the Key Components and Relations of Service Systems

Seiten 115-130

Verlaine, Bertrand

Social Media Marketing and Value Co-creation: A Dynamic Performance Management Perspective

Seiten 131-143

Costanza, Francesca

Creative Industries and Big Data: A Business Model for Service Innovation

Seiten 144-158

Morelli, Giovanna (et al.)

More Observations, More Variables or More Quality? - Data Acquisition Strategies to Enhance Uncertainty Analytics for Industrial Service Contracting

Seiten 159-172

Schmitz, Björn (et al.)

From Data Science to Value Creation

Seiten 173-181

Meierhofer, Jürg (et al.)

Towards a Unified Approach to Identify Business Model Patterns: A Case of E-Mobility Services

Seiten 182-196

Hunke, Fabian (et al.)

Towards Requirements Analytics: A Research Agenda to Model and Evaluate the Quality of Unstructured Requirements Specifications

Seiten 197-209

Kummler, Patrick

A GIS-Based Decision Support System for Locating Primary Care Facilities

Seiten 210-222

Reuter-Oppermann, Melanie (et al.)

Combining Data Analytics with Layout Improvement Heuristics to Improve Libraries’ Service Quality

Seiten 223-234

Silva, Diogo V. (et al.)

A Return on Our Experience of Modeling a Service-Oriented Organization in a Service Cartography

Seiten 237-250

Tapandjieva, Gorica (et al.)

Content Analysis of Customer Reviews to Identify Sources of Value Creation in the Hotel Environment

Seiten 251-260

Molnar, Elisabeta (et al.)

Beyond Quality of Service: Exploring What Tourists Really Value

Seiten 261-271

Alcoba, Jesús (et al.)

Multivariate Analysis of EU Convergence in Higher Education Services

Seiten 272-282

Dima, Alina Mihaela (et al.)

Does Community Service Make Any Difference in University Rankings?

Seiten 283-294

Păunescu, Carmen

Digital Transformation at the University of Porto

Seiten 295-308

Faria, José António (et al.)

The Role of Digital Tools and Platforms for Training Programmes Developed by the Organisations of the Banking Sector

Seiten 309-322

Menshikova, Maria (et al.)

Fraud Risk Modelling: Requirements Elicitation in the Case of Telecom Services

Seiten 323-336

Yesuf, Ahmed Seid (et al.)

Mega Sporting Events and Technology: The Role of Social Networks in Co-creating Value for the Olympic Games

Seiten 337-351

Varriale, Luisa (et al.)

Towards a Proposal for the Sustainability Through Institutions in Public Transport Services in Times of Emergency

Seiten 355-369

Drǎgoicea, Monica (et al.)

Digital Services Development Using Statistics Tools to Emphasize Pollution Phenomena

Seiten 370-382

Chiru, Costin Gabriel (et al.)

Service Orientation of Environment Control Processes

Seiten 383-396

Borangiu, Theodor (et al.)

Service Ecosystems for the Common Good: A Case of Non-profit Network Organization

Seiten 397-408

Bonomi, Sabrina (et al.)

Customer Satisfaction from Inner-City Services: A Case Study

Seiten 409-420

Zagorie, Rafi (et al.)

Using Ethological Approaches to Understand Skiers’ Behavior in Cable Cars Queues in Order to Improve Overall Satisfaction: An Empirical Study Conducted in the Swiss Alps

Seiten 421-430

Fragnière, Emmanuel (et al.)