Exploring Services Science

Organizational Impact on Software Development of eServices Techniques

Cavallari, Maurizio (et al.)

Seiten 64-75

Healthcare and the Co-creation of Value: Qualifying the Service Roles of Informal Caregivers

Sorrentino, Maddalena (et al.)

Seiten 76-86

Exploring the Relationship Between Corruption and Health Care Services, Education Services and Standard of Living

Morais, Paulo (et al.)

Seiten 87-100

Examining the Impact of Social Networking Sites on Performance of Service Firms: Evidence from Romania

Militaru, Gheorghe (et al.)

Seiten 101-112

A Conceptual Modelling of the Key Components and Relations of Service Systems

Verlaine, Bertrand

Seiten 115-130

Social Media Marketing and Value Co-creation: A Dynamic Performance Management Perspective

Costanza, Francesca

Seiten 131-143

Creative Industries and Big Data: A Business Model for Service Innovation

Morelli, Giovanna (et al.)

Seiten 144-158

More Observations, More Variables or More Quality? - Data Acquisition Strategies to Enhance Uncertainty Analytics for Industrial Service Contracting

Schmitz, Björn (et al.)

Seiten 159-172

From Data Science to Value Creation

Meierhofer, Jürg (et al.)

Seiten 173-181

Towards a Unified Approach to Identify Business Model Patterns: A Case of E-Mobility Services

Hunke, Fabian (et al.)

Seiten 182-196

Towards Requirements Analytics: A Research Agenda to Model and Evaluate the Quality of Unstructured Requirements Specifications

Kummler, Patrick

Seiten 197-209

A GIS-Based Decision Support System for Locating Primary Care Facilities

Reuter-Oppermann, Melanie (et al.)

Seiten 210-222

Combining Data Analytics with Layout Improvement Heuristics to Improve Libraries’ Service Quality

Silva, Diogo V. (et al.)

Seiten 223-234

A Return on Our Experience of Modeling a Service-Oriented Organization in a Service Cartography

Tapandjieva, Gorica (et al.)

Seiten 237-250

Content Analysis of Customer Reviews to Identify Sources of Value Creation in the Hotel Environment

Molnar, Elisabeta (et al.)

Seiten 251-260

Beyond Quality of Service: Exploring What Tourists Really Value

Alcoba, Jesús (et al.)

Seiten 261-271

Multivariate Analysis of EU Convergence in Higher Education Services

Dima, Alina Mihaela (et al.)

Seiten 272-282

Does Community Service Make Any Difference in University Rankings?

Păunescu, Carmen

Seiten 283-294

Digital Transformation at the University of Porto

Faria, José António (et al.)

Seiten 295-308

The Role of Digital Tools and Platforms for Training Programmes Developed by the Organisations of the Banking Sector

Menshikova, Maria (et al.)

Seiten 309-322

Fraud Risk Modelling: Requirements Elicitation in the Case of Telecom Services

Yesuf, Ahmed Seid (et al.)

Seiten 323-336

Mega Sporting Events and Technology: The Role of Social Networks in Co-creating Value for the Olympic Games

Varriale, Luisa (et al.)

Seiten 337-351

Towards a Proposal for the Sustainability Through Institutions in Public Transport Services in Times of Emergency

Drǎgoicea, Monica (et al.)

Seiten 355-369

Digital Services Development Using Statistics Tools to Emphasize Pollution Phenomena

Chiru, Costin Gabriel (et al.)

Seiten 370-382

Service Orientation of Environment Control Processes

Borangiu, Theodor (et al.)

Seiten 383-396

Service Ecosystems for the Common Good: A Case of Non-profit Network Organization

Bonomi, Sabrina (et al.)

Seiten 397-408

Customer Satisfaction from Inner-City Services: A Case Study

Zagorie, Rafi (et al.)

Seiten 409-420

Using Ethological Approaches to Understand Skiers’ Behavior in Cable Cars Queues in Order to Improve Overall Satisfaction: An Empirical Study Conducted in the Swiss Alps

Fragnière, Emmanuel (et al.)

Seiten 421-430