Logo - springer
Slogan - springer

Business & Management | Service Business - incl. option to publish open access (Editorial Board)

We’re working on a new version of this journal site - preview it now
Service Business

Service Business

An International Journal

Editor-in-Chief: Sang M. Lee

ISSN: 1862-8516 (print version)
ISSN: 1862-8508 (electronic version)

Journal no. 11628

80,33 € Personal Rate e-only
Get Subscription

Online subscription, valid from January through December of current calendar year

Immediate access to this year's issues via SpringerLink

1 Volume(-s) with 4 issue(-s) per annual subscription

Automatic annual renewal

More information: >> FAQs // >> Policy


Sang M. Lee
Management Department
University of Nebraska-Lincoln
Lincoln, NE 68588-0491, USA
E-mail: slee1@unl.edu

Editor Emeritus

José Millet Roig
Instituto IDEAS
Polytechnic University of Valencia
Camino de Vera s/n
46022 Valencia, Spain
E-mail: jmillet@eln.upv.es

Associate Editors

Soon-Goo Hong, Dong-A University, Korea
Alicia Mas-Tur, University of Valencia, Spain
Asil Oztekin, University of Massachusetts-Lowell, USA
Che-Jen Su, Fu-Jen Catholic University, Taiwan
Silvana Trimi, University of Nebraska-Lincoln, USA

Editorial Board

Nedzi Altay, DePaul University, USA
Levent Altinay, Oxford Brookes University, UK
Helana Alves, University of Beira Interior, Portugal
Jim Arrowsmith, Massey University, New Zealand
Anna-Leena Asikainen, Centre de Recherche Public Henri Tudor, Luxembourg
Arben Asllani, University of Tennessee-Chattanooga, USA
Rodolfo Baggio, Bocconi University, Italy
Leopoldo Arias Bolzmann, Catholic University of Peru
John Bryson, University of Birmingham, UK
Ken Butcher, Griffith University, Australia
Carmen Cabello-Medina, Pablo de Olavide University, Spain
Armando Calabrese, University of Rome, Italy
Jesús Cambra Fierro, Pablo Olavide University, Spain
Gary J. Castrogiovanni, Florida Atlantic University, Boca Raton, USA
Guoquan Chen, Tsinghua University, China
Joanne Connell, University of Exeter Business School, UK
André Everett, University of Otago, New Zealand
João Ferreira, University of Beira Interior, Portugal
Mark Freel, University of Ottawa, Canada
Olivier Furrer, Radboud University Nijmegen, Netherlands
Nina Gorovaia-Zenlos, Frederick University, Cyprus
Nima Heirati, Newcastle University, UK
Anne-Mette Hjalager, University of Southern Denmark
Charles F. Hofacker, Florida State University, USA
Kun Huang Huarng, Feng Chia University, Taiwan
Tauno Kekale, University of Applied Sciences Vaasa, Finland
Sonja Keppler, Allensbach University, Germany
Sung Tae Kim, St. Mary's University, USA
Piyush Kumar, University of Georgia, USA
Rob Law, Hong Kong Polytechnic University, Hong Kong
Hau Nguyen Le, HoChiMinh City University of Technology, Vietnam
DonHee Lee, Keimyung University, Korea
Hong-Hee Lee, Seoul National University of Science and Technology, Korea
Sang-Gun Lee, Sogang University, Korea
Sang-Heui Lee, Pittsburg State University, USA
Seongbae Lim, St. Mary's University Texas, USA
Salime Mehtap, Sumaya University, Jordan
Daniel Palacios Marques, Polytechnic University of Valencia, Spain
Buraj Patrakosol, Chulalongkorn University, Thailand
Andrea Runfola, University of Perugia, Italy
Amrik S. Sohal, Monash University, Australia
Paul M. Swiercz, George Washington University, USA
Jan van der Ende, Erasmus University, Netherlands
Hui Wang, Peking University, China
Andreas Werr, Stockholm School of Economics, Sweden
Martin Wetzels, Maastricht University, Netherlands

Read this Journal on Springerlink

For authors and editors

  • Journal Citation Reports®
    2018 Impact Factor
  • 2.293
  • Aims and Scope

    Aims and Scope


    The mission of Service Business is to be an outlet for the most advanced research in business related to the service sector. The journal is designed to be international and multidisciplinary. Service Business focuses on business research for the service sector and provides a means of communication for those working in the business field of service and service industries irrespective of discipline, functional area, sector or nationality. Service Business is a journal for issues related to business in the service sector of the economy, focusing on both the profit and non-profit areas of the sector. Authors share their experiences in developing, implementing, and evaluating their business decisions and strategies and explore not only the latest research and methodologies in the field, but also examine the theoretical and managerial implications, and future research opportunities in service sector. An editorial review board of leading international scholars and practitioners assures content which encompasses rigorous conceptual and empirical papers, practice-oriented papers, teaching-oriented papers, special issues, case studies, book reviews, and conference reports. Every article published in the SB is subject to a double blind review process to ensure its relevance and quality.

    Officially cited as: Serv Bus
  • Submit Online
  • Open Choice - Your Way to Open Access
  • Instructions for Authors

    Instructions for Authors


  • Author Academy: Training for Authors
  • Copyright Information

    Copyright Information


    Copyright Information

    For Authors

    Submission of a manuscript implies: that the work described has not been published before (except in form of an abstract or as part of a published lecture, review or thesis); that it is not under consideration for publication elsewhere; that its publication has been approved by all co-authors, if any, as well as – tacitly or explicitly – by the responsible authorities at the institution where the work was carried out.

    Author warrants (i) that he/she is the sole owner or has been authorized by any additional copyright owner to assign the right, (ii) that the article does not infringe any third party rights and no license from or payments to a third party is required to publish the article and (iii) that the article has not been previously published or licensed. The author signs for and accepts responsibility for releasing this material on behalf of any and all co-authors. Transfer of copyright to Springer (respective to owner if other than Springer) becomes effective if and when a Copyright Transfer Statement is signed or transferred electronically by the corresponding author. After submission of the Copyright Transfer Statement signed by the corresponding author, changes of authorship or in the order of the authors listed will not be accepted by Springer.

    The copyright to this article, including any graphic elements therein (e.g. illustrations, charts, moving images), is assigned for good and valuable consideration to Springer effective if and when the article is accepted for publication and to the extent assignable if assignability is restricted for by applicable law or regulations (e.g. for U.S. government or crown employees).

    The copyright assignment includes without limitation the exclusive, assignable and sublicensable right, unlimited in time and territory, to reproduce, publish, distribute, transmit, make available and store the article, including abstracts thereof, in all forms of media of expression now known or developed in the future, including pre- and reprints, translations, photographic reproductions and microform. Springer may use the article in whole or in part in electronic form, such as use in databases or data networks for display, print or download to stationary or portable devices. This includes interactive and multimedia use and the right to alter the article to the extent necessary for such use.

    Authors may self-archive the Author's accepted manuscript of their articles on their own websites. Authors may also deposit this version of the article in any repository, provided it is only made publicly available 12 months after official publication or later. He/she may not use the publisher's version (the final article), which is posted on SpringerLink and other Springer websites, for the purpose of self-archiving or deposit. Furthermore, the Author may only post his/her version provided acknowledgement is given to the original source of publication and a link is inserted to the published article on Springer's website. The link must be accompanied by the following text: "The final publication is available at link.springer.com".

    Prior versions of the article published on non-commercial pre-print servers like arXiv.org can remain on these servers and/or can be updated with Author's accepted version. The final published version (in pdf or html/xml format) cannot be used for this purpose. Acknowledgement needs to be given to the final publication and a link must be inserted to the published article on Springer's website, accompanied by the text "The final publication is available at link.springer.com". Author retains the right to use his/her article for his/her further scientific career by including the final published journal article in other publications such as dissertations and postdoctoral qualifications provided acknowledgement is given to the original source of publication.

    Author is requested to use the appropriate DOI for the article. Articles disseminated via link.springer.com are indexed, abstracted and referenced by many abstracting and information services, bibliographic networks, subscription agencies, library networks, and consortia.

    For Readers

    While the advice and information in this journal is believed to be true and accurate at the date of its publication, neither the authors, the editors, nor the publisher can accept any legal responsibility for any errors or omissions that may have been made. The publisher makes no warranty, express or implied, with respect to the material contained herein.

    All articles published in this journal are protected by copyright, which covers the exclusive rights to reproduce and distribute the article (e.g., as offprints), as well as all translation rights. No material published in this journal may be reproduced photographically or stored on microfilm, in electronic data bases, video disks, etc., without first obtaining written permission from the publisher (respective the copyright owner if other than Springer). The use of general descriptive names, trade names, trademarks, etc., in this publication, even if not specifically identified, does not imply that these names are not protected by the relevant laws and regulations.

    Springer has partnered with Copyright Clearance Center's RightsLink service to offer a variety of options for reusing Springer content. For permission to reuse our content please locate the material that you wish to use on link.springer.com or on springerimages.com and click on the permissions link or go to copyright.com, then enter the title of the publication that you wish to use. For assistance in placing a permission request, Copyright Clearance Center can be connected directly via phone: +1-855-239-3415, fax: +1-978-646-8600, or e-mail: info@copyright.com.

    © Springer-Verlag Berlin Heidelberg

Alerts for this journal


Get the table of contents of every new issue published in Service Business.