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Lecture Notes in Networks and Systems
cover

Advances in the Human Side of Service Engineering

Proceedings of the AHFE 2021 Virtual Conference on The Human Side of Service Engineering, July 25-29, 2021, USA

Editors: Leitner, C., Ganz, W., Satterfield, D., Bassano, C. (Eds.)

  • Reports on smarter and wiser service systems
  • Focuses on the study of people as the key variable in service systems
  • Includes interdisciplinary contributions to service innovation and co-creation of value
  • Addresses key issues in public policy, participatory governance, privacy, and ethics
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eBook $149.00
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  • ISBN 978-3-030-80840-2
  • Digitally watermarked, DRM-free
  • Included format: EPUB, PDF
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Softcover $199.99
price for Brazil
  • ISBN 978-3-030-80839-6
  • Free shipping for individuals worldwide
  • Institutional customers should get in touch with their account manager
  • Covid-19 shipping restrictions
  • Usually ready to be dispatched within 3 to 5 business days, if in stock
About this book

This book reports on cutting-edge research and best practices in developing innovative service systems. It covers issues concerning the suitability of a given system for human use, human services, and excellent human experiences.  It explores a wide range of ways in which human factors in engineering, ergonomics, human–computer interaction (HCI), cognitive engineering, and many other disciplines can contribute to the design and management of service systems. It considers aspects related to cost effectiveness, ethics, and privacy, among others, and covers applications in many areas, from healthcare to education, transportation, and the economy. Based on the AHFE 2021 Conference on the Human Side of Service Engineering, held virtually on 25–29 July, 2021, from USA, this book provides readers with a comprehensive overview of current research and future challenges in the field of service engineering, together with practical insights into the development of innovative services for various kinds of organizations. 

Table of contents (60 chapters)

Table of contents (60 chapters)
  • The Human-Side of Service Engineering: Advancing Technology’s Impact on Service Innovation

    Pages 3-17

    Cellary, Wojciech (et al.)

  • New Ecosystem Based on Big Data for More Digital Impact

    Pages 18-26

    Schmid, Loris (et al.)

  • New Frontiers in Cyberspace – Recent European Initiatives to Regulate Digital Finance

    Pages 27-36

    Stiefmueller, Christian M.

  • emyConnect: Building a Smart Public Service for Young Mobile Europeans

    Pages 37-44

    Martin, Andreas (et al.)

  • The Engagement Catalyst Initiative: How One Global Organization Activates and Energizes Employee Engagement

    Pages 45-53

    Anderson, Laura Challman (et al.)

Buy this book

eBook $149.00
price for Brazil
  • ISBN 978-3-030-80840-2
  • Digitally watermarked, DRM-free
  • Included format: EPUB, PDF
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Softcover $199.99
price for Brazil
  • ISBN 978-3-030-80839-6
  • Free shipping for individuals worldwide
  • Institutional customers should get in touch with their account manager
  • Covid-19 shipping restrictions
  • Usually ready to be dispatched within 3 to 5 business days, if in stock
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Bibliographic Information

Bibliographic Information
Book Title
Advances in the Human Side of Service Engineering
Book Subtitle
Proceedings of the AHFE 2021 Virtual Conference on The Human Side of Service Engineering, July 25-29, 2021, USA
Editors
  • Christine Leitner
  • Walter Ganz
  • Debra Satterfield
  • Clara Bassano
Series Title
Lecture Notes in Networks and Systems
Series Volume
266
Copyright
2021
Publisher
Springer International Publishing
Copyright Holder
The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerland AG
eBook ISBN
978-3-030-80840-2
DOI
10.1007/978-3-030-80840-2
Softcover ISBN
978-3-030-80839-6
Series ISSN
2367-3370
Edition Number
1
Number of Pages
XVI, 529
Number of Illustrations
56 b/w illustrations, 58 illustrations in colour
Topics