Skip to main content
SpringerLink
Log in

Smart Services Summit

Building Resilience in a Changing World

  • Conference proceedings
  • Jul 2024
  • Latest edition

Overview

Editors:
  1. Shaun West

    1. Institute of Innovation and Technology Management, Lucerne University of Applied Sciences and Arts, Horw, Switzerland

    View editor publications

    You can also search for this editor in PubMed   Google Scholar

  2. Jürg Meierhofer

    1. Zurich University of Applied Sciences, Winterthur, Switzerland

    View editor publications

    You can also search for this editor in PubMed   Google Scholar

  3. Thierry Buecheler

    1. Oracle, Zürich, Switzerland

    View editor publications

    You can also search for this editor in PubMed   Google Scholar

  • Helps to understand how digitalization creates value for businesses
  • Provides approaches to create real value by leveraging ecosystem resources in co-delivery mode
  • Combines the perspectives of industrial needs with the newest research advances of academia

Part of the book series: Progress in IS (PROIS)

Buy print copy

Keywords

  • Service innovation
  • Business development
  • Digitization
  • Service industry
  • Smart government
  • Digital platforms
  • Servitization
  • Resilience
  • Artificial Intelligence
  • Digital Twins
  • Supply Chain Management

About this book

This book presents up-to-date descriptions of Smart Services Innovations in industry, supported by new scientific approaches. It summarizes the outcomes of the fifth Smart Services Summit, held in Zurich in October 2023, which primarily focused on the ability of Smart Service Systems to support resilience and build sustainability.

As the evolution of Smart Services accelerates, new technologies can be leveraged to create new value propositions and business models that deliver tangible sustainability outcomes. This book addresses social, economic, and environmental aspects of sustainability in connection with new technologies and includes papers on how these technologies can help achieve resilience and sustainability. In this context, topics such as sustainability and resilience in supply chains, X-as-a-Service, large language models for service automation, and location-based systems are discussed.

Given its scope, the book represents an indispensable guide for practitioners and advanced students alike.

Editors and Affiliations

  • Institute of Innovation and Technology Management, Lucerne University of Applied Sciences and Arts, Horw, Switzerland

    Shaun West

  • Zurich University of Applied Sciences, Winterthur, Switzerland

    Jürg Meierhofer

  • Oracle, Zürich, Switzerland

    Thierry Buecheler

About the editors

Shaun West lectures in Smart Service Innovation at Lucerne University of Applied Sciences and Arts (Switzerland). In this role, he works closely with industry to better understand the application and development of Smart Services in industrial settings. He collaborates with several universities, including Stanford, Aston Business School, Florence, and Bergamo. He is also coordinating a Swiss 1MUSD project on the use of Smart Twins in complex industrial applications. Having previously worked for GE Energy Services (Italy), as VP Business Development at Sulzer (Switzerland), and for RWE (UK), Shaun holds an M.B.A. from HEC (Paris) and a Ph.D. from Imperial College London.

Jürg Meierhofer holds a Ph.D. from ETH Zurich and an Executive M.B.A. from the University of Fribourg (Switzerland). He is the director of studies for Smart Service Engineering at Zurich University of Applied Sciences (ZHAW) and the head of the Smart Services Group at the data innovation alliance. The optimization and design of Smart Services are hallmarks of his activities in various industries. He is currently the director of studies for executive education in the field of Smart Service Engineering and Industry 4.0 at ZHAW.

Thierry Buecheler is the head of the Business Value & Strategy team at Oracle EMEA, where he spearheads strategic initiatives and delivers exceptional management consulting services. He has extensive experience at the interface of business and IT in several sectors and industries: Before joining Oracle, he was an engagement manager at McKinsey & Company in Europe, North America, and Africa and a visiting researcher at NEC Tokyo, Japan. Before that, he worked for two Swiss banks in the IT and strategy departments. He holds a Ph.D. in Computer Science/Artificial Intelligence from the University of Zurich and an M.Sc. in Computer Science from ETH Zurich, Switzerland.

Bibliographic Information

  • Book Title: Smart Services Summit

  • Book Subtitle: Building Resilience in a Changing World

  • Editors: Shaun West, Jürg Meierhofer, Thierry Buecheler

  • Series Title: Progress in IS

  • Publisher: Springer Cham

  • eBook Packages: Business and Management, Business and Management (R0)

  • Copyright Information: The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerland AG 2024

  • Hardcover ISBN: 978-3-031-60312-9Due: 06 August 2024

  • Softcover ISBN: 978-3-031-60315-0Due: 06 August 2024

  • eBook ISBN: 978-3-031-60313-6Due: 06 August 2024

  • Series ISSN: 2196-8705

  • Series E-ISSN: 2196-8713

  • Edition Number: 1

  • Number of Illustrations: 40 b/w illustrations

Publish with us

Policies and ethics

Back to top

Search

Navigation