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What Isn’t Being Said

Culture and Communication at Work

  • Book
  • © 2024

Overview

Authors:
  1. Wendi L. Adair

    1. Department of Psychology, University of Waterloo, Waterloo, Canada

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  2. Nancy R. Buchan

    1. Sonoco International Business Department, Darla Moore School of Business, University of South Carolina, Columbia, USA

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  3. Xiao-Ping Chen

    1. Department of Management and Organization, Michael G. Foster School of Business, University of Washington, Seattle, USA

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  4. Leigh Anne Liu

    1. Robinson College of Business, Georgia State University, Atlanta, USA

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  • Focuses on workplace communication
  • Offers framework and propositions for future research
  • Unpacks nonverbal communication challenges

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Table of contents (10 chapters)

  1. Front Matter

    Pages i-xiv
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  2. How Does Culture Communicate at Work? An Introduction

    • Wendi L. Adair, Nancy R. Buchan, Xiao-Ping Chen, Leigh Anne Liu
    Pages 1-15

  3. The Secret Code of Nonverbal Communication

    • Wendi L. Adair, Nancy R. Buchan, Xiao-Ping Chen, Leigh Anne Liu
    Pages 17-32

  4. The Quest for Understanding and Connection: Theoretical Perspectives on Communication

    • Wendi L. Adair, Nancy R. Buchan, Xiao-Ping Chen, Leigh Anne Liu
    Pages 33-44

  5. Listening and Speaking Without Words: Effective Communication in Multicultural Teams

    • Wendi L. Adair, Nancy R. Buchan, Xiao-Ping Chen, Leigh Anne Liu
    Pages 45-61

  6. Beyond Silence: How Context Communicates in Cross-Cultural Negotiation

    • Wendi L. Adair, Nancy R. Buchan, Xiao-Ping Chen, Leigh Anne Liu
    Pages 63-75

  7. Translating What Is and Isn’t Said: Voice, Gossip, and Feedback in a Global Workplace

    • Wendi L. Adair, Nancy R. Buchan, Xiao-Ping Chen, Leigh Anne Liu
    Pages 77-91

  8. Leading Through Nonverbal Communication Across Cultures

    • Wendi L. Adair, Nancy R. Buchan, Xiao-Ping Chen, Leigh Anne Liu
    Pages 93-105

  9. How Much Is Nonverbal? Exploring Workplace Incivility Across Cultures

    • Wendi L. Adair, Nancy R. Buchan, Xiao-Ping Chen, Leigh Anne Liu
    Pages 107-121

  10. What’s Not Being Said When Communications are Virtual?

    • Wendi L. Adair, Nancy R. Buchan, Xiao-Ping Chen, Leigh Anne Liu
    Pages 123-137

  11. Contextualized Communication as a Path to Multicultural Understanding and Collaboration

    • Wendi L. Adair, Nancy R. Buchan, Xiao-Ping Chen, Leigh Anne Liu
    Pages 139-146

  12. Back Matter

    Pages 147-150
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Keywords

About this book

This book examines how exactly effective intercultural communication at work takes place. In order to do so, the authors take a deep dive into understanding the communication process and variation in communication patterns across cultures and individuals. They introduce a model that focuses on four sources of nonverbal communication, discuss existing research on intercultural communication in the workplace, and offer propositions for future research on the indirect, implicit, and nonverbal cues that can stymie cross-cultural communication effectiveness at work.

Authors and Affiliations

  • Department of Psychology, University of Waterloo, Waterloo, Canada

    Wendi L. Adair

  • Sonoco International Business Department, Darla Moore School of Business, University of South Carolina, Columbia, USA

    Nancy R. Buchan

  • Department of Management and Organization, Michael G. Foster School of Business, University of Washington, Seattle, USA

    Xiao-Ping Chen

  • Robinson College of Business, Georgia State University, Atlanta, USA

    Leigh Anne Liu

About the authors

Wendi L. Adair is Professor & Director of the Culture at Work Lab in the Department of Psychology at the University of Waterloo.

Nancy R. Buchan is an Associate Professor of International Business at the Darla Moore School of Business, Sonoco International Business Department University of South Carolina.

Xiao-Ping Chen is a Professor of Management and a Philip M. Condit Endowed Chair in Business Administration at the Foster School of Business of University of Washington.

Leigh Anne Liu is a Professor & Director of the Institute of International Business at the Robinson College of Business at Georgia State University.

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