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A Roadmap to Intercultural Proficiency

Navigating Through Cultural Diversity and Inclusion

  • Book
  • © 2022

Overview

Authors:
  1. Frauke Bender

    1. Anderson College of Business and Computing, Regis University, Denver, USA

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  • Offers a new model of intercultural proficiency that allows for quantification and measurement
  • Builds on existing models like developmental model of intercultural sensitivity and intercultural maturity model
  • Offers implications for teaching and learning intercultural competence

Part of the book series: Diversity and Inclusion Research (DIRE)

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Table of contents (6 chapters)

  1. Front Matter

    Pages i-xii
    Download chapter PDF

  2. Introduction: Why Intercultural Proficiency Matters

    • Frauke Bender
    Pages 1-10

  3. Understanding Cultural Differences

    • Frauke Bender
    Pages 11-29

  4. Communicating Across Cultures

    • Frauke Bender
    Pages 31-42

  5. Dealing with Acculturative Stress and Cultural Adjustment

    • Frauke Bender
    Pages 43-54

  6. Navigating Cultural Diversity with Intercultural Proficiency

    • Frauke Bender
    Pages 55-75

  7. Reflecting Thoughts and Outlook

    • Frauke Bender
    Pages 77-78
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Keywords

About this book

This book describes the linkage between the worlds of culture and inclusion based on the concept of intercultural proficiency (IP). It explains the building blocks of intercultural proficiency by providing a conceptual framework that combines and structures the existing knowledge base and extends it by incorporating the author’s own empirical research work. The framework presents not only a comprehensive and universal model based on existing concepts but also implications for learning and teaching strategies. This book and the IP concept provide guidance for students, early working professionals as well as seasoned working professionals on how to thrive and succeed when interacting with different cultures. It allows us to think outside our narrow cultural boundaries and decode complex cross-cultural interactions. Thus, the IP approach can be applied in academic and corporate settings, as it facilitates potential for solution of the issues associated with multicultural workforces and global operations of organizations.

Authors and Affiliations

  • Anderson College of Business and Computing, Regis University, Denver, USA

    Frauke Bender

About the author

Frauke Bender is Professor of International Management at the International School of Management in Dortmund, Germany. Previously, she held the role of ranked faculty member at the Anderson College of Business and Computing, Regis University in Denver, Colorado, USA. Her research focuses on international business, cross-cultural management, leadership, as well as diversity and inclusion.

Bibliographic Information

  • Book Title: A Roadmap to Intercultural Proficiency

  • Book Subtitle: Navigating Through Cultural Diversity and Inclusion

  • Authors: Frauke Bender

  • Series Title: Diversity and Inclusion Research

  • DOI: https://doi.org/10.1007/978-3-031-04899-9

  • Publisher: Springer Cham

  • eBook Packages: Business and Management, Business and Management (R0)

  • Copyright Information: The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerland AG 2022

  • Hardcover ISBN: 978-3-031-04898-2Published: 18 June 2022

  • Softcover ISBN: 978-3-031-04901-9Published: 19 June 2023

  • eBook ISBN: 978-3-031-04899-9Published: 17 June 2022

  • Series ISSN: 2662-5997

  • Series E-ISSN: 2662-6004

  • Edition Number: 1

  • Number of Pages: XII, 78

  • Number of Illustrations: 1 b/w illustrations

  • Topics: Cross-Cultural Management, Cultural Studies

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