Indian Perspectives on Workplace Bullying

1. Front Matter

   Pages i-xxii

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2. ‘Varieties of Workplace Bullying’ in India: Towards a Contextualized Understanding

   • Premilla D’Cruz, Ernesto Noronha, Ananya Syal

   Pages 1-32

3. Workplace Bullying and Physical Ill-Health: Role of Negative Emotions and Perceived Organizational Support

   • Mariam Ciby, R. P. Raya

   Pages 33-57

4. Forgiveness: A New Dynamic in Workplace Bullying

   • Nidhi Mishra, Premilla D’Cruz, Parvinder Gupta, Ernesto Noronha

   Pages 59-78

5. Linking Workplace Bullying and Work Outcomes: Mediating Role of Psychological Contract Violation and Moderating Role of Psychosocial Safety Climate

   • Arpana Rai, Upasna A. Agarwal

   Pages 79-110

6. Workplace Bullying and Organizational Well-Being: A Moderated Mediation Model of Psychological Capital and Burnout in Human Services Sector of India

   • Richa Gupta, Arti Bakhshi

   Pages 111-146

7. Indian Freelancers’ Experiences of Bullying on Online Labour Markets: Insights into Digital Workplaces in the Informal Economy

   • Ernesto Noronha, Premilla D’Cruz

   Pages 147-171

8. Abuse Faced by Child Labourers: Novel Territory in Workplace Bullying

   • Muneeb Ul Lateef Banday, Saikat Chakraborty, Premilla D’Cruz, Ernesto Noronha

   Pages 173-204

9. Beauty Service Workers’ Encounters with Abusive Customers: Furthering the Concept of External Bullying at Work

   • Avina Mendonca, Premilla D’Cruz, Ernesto Noronha

   Pages 205-235

10. Workplace Bullying in India: The Current Policy Context, Implications and Future Directions

    • Aditya Jain

    Pages 237-263

This book, recognizing that workplace bullying is a significant employment relations and occupational health and safety problem in India which warrants urgent and holistic intervention, presents empirical studies examining contextual factors, antecedents, mediators, moderators, processes, outcomes and solutions, thereby deepening our understanding of the phenomenon. The chapters showcased in the volume emphasize the paradoxical Indian sociocultural ethos whose simultaneous embrace of humanism versus identity-based, personalized and hierarchical relationships, materialism versus spiritualism and individualism versus collectivism both fuel yet quell misbehaviour. The inquiries which constitute this book engage both positivist and postpostivist paradigms, draw on several theoretical and substantive frameworks, utilize an array of methods, investigate numerous foci and cover various geographical regions in India, a range of industrial sectors and all levels of the organization. In so doing, they make pathbreaking contributions beyond country-specific insights to advance the frontiers of the thematic area worldwide. The chapters include important findings pertaining to digital workplaces, child labour, forgiveness, customer bullying, psychological contract violation, perceived organizational support, psychological capital and comprehensive prevention strategies encompassing psychosocial risks.  As well as building on a decade of knowledge about workplace bullying in India, the book puts forward a research agenda on the topic for the subcontinent in particular and the field in general. The volume is of interest to researchers, practitioners and students of organizational studies, human resource management, industrial relations, labour law, corporate law, health sciences and social work. 

• employment relations
• personalized and hierarchical relationships at work
• digital workplaces
• interpersonal bullying
• psychological contract violation
• worker rights
• cultural variable of power distance
• intersectionality of social categories at workplace
• corporate and labour laws in India
• bullying and work outcomes
• mediation model of PsyCap
• burnout in the human services sector
• emotion-focused coping
• problem-focused coping
• customer abuse in the service industry
• occupational health and safety policy in India

• Organizational Behaviour, Indian Institute of Management Ahmedabad Organizational Behaviour, Ahmedabad, India

  Premilla D'Cruz, Avina Mendonca, Nidhi Mishra

• Organisation Behaviour, Indian Institute of Management Ahmedabad Organisation Behaviour, Ahmedabad, India

  Ernesto Noronha

Premilla D’Cruz holds a PhD in Social Sciences from the Tata Institute of Social Sciences, Mumbai, India. She is currently Professor of Organizational Behaviour at the Indian Institute of Management Ahmedabad, India. Together with Ernesto Noronha, Premilla has been researching the area of workplace bullying for over a decade and has covered various facets of the phenomenon through pioneering work which has extended the boundaries of our understanding. In addition to two books on workplace bullying, Premilla has published numerous papers in reputed peer-reviewed journals and made several international presentations on the topic. Premilla, along with Ernesto Noronha, is Chief Editor of Handbooks of Workplace Bullying, Emotional Abuse and Harassment, Volumes 1-4 (Springer). Premilla’s other research interests include emotions at work, self and identity, organizational control, and information and communication technologies (ICTs) and organizations. Premilla has been a visiting scholar at various European and Australian universities and has received multi-lateral and bi-lateral study grants and research awards. She has served as the President (2016-2018), Secretary (2010-2016) and Special Interest Groups Coordinator (2008-2010) of the International Association on Workplace Bullying and Harassment (IAWBH). 

Ernesto Noronha holds a PhD in Social Sciences from the Tata Institute of Social Sciences, Mumbai, India. He is currently Professor of Organizational Behaviour at the Indian Institute of Management Ahmedabad, India. Together with Premilla D’Cruz, Ernesto has been involved in pioneering studies on various aspects of workplace bullying and has several published papers and presentations in the substantive area.  Ernesto, along with Premilla D’Cruz, is Chief Editor of Handbooks of Workplace Bullying, Emotional Abuse and Harassment, Volumes 1-4 (Springer). Ernesto’s other research interests include workplace ethnicity, technology and work, and labour and globalization, and he has numerous papers published in reputed peer-reviewed journals on these topics. He has been awarded bi-lateral and multi-lateral grants to study various aspects of employee experiences of work in India’s offshoring and outsourcing sector, focusing on new and unexplored areas such as organizational control, diversity, telework and collectivization. Ernesto has been a visiting professor at the Industrial and Labour Relations (ILR) School, Cornell University and at the Institute for Sociology, University of Vienna. He has presented invited talks as a visiting scholar at numerous European universities such as Strathclyde, Portsmouth, Bergen and Hamburg, in addition to the keynote address at the 2010 Work, Employment and Society (WES) conference. 

Avina Mendonca is Assistant Professor of  Organizational Behaviour at the Indian Institute of Management Nagpur, India. A Fellow in Organizational Behaviour from the Indian Institute of Management Ahmedabad, India, her doctoral dissertation explored employees’ lived experiences of beauty service work as dirty work. Before pursuing her doctoral studies, Avina worked as a lecturer of Organizational Behaviour at Vivekananda College of Engineering and Technology, Puttur, India. Avina’s research interests include customer abuse, dirty work, identity, resistance, service work and workplace bullying. She has co-authored a chapter on flow among academicians in the collection New Ways of Studying Emotions in Organizations (2015, Emerald). Her article on bad apple behaviour in groups and teams (2017, co-authored with Saravana Jaikumar) has appeared in Team Performance Management: An International Journal. 

Nidhi Mishra is a doctoral scholar in Organizational Behaviour at the Indian Institute of Management Ahmedabad, India. Her current research, anchored in postpositivism and located in India’s IT/ITES-BPO sector, aims at understanding targets’ subjective experiences of the forgiveness response to workplace bullying. Her research interests include workplace forgiveness, workplace bullying, coping, emotions and power. Nidhi has co-authored a book chapter titled "Understanding Flow among Academicians" published in 2015 by Emerald, in addition to providing teaching assistance for the course ‘Socio-Political Contexts for Research in Management’ at the Indian Institute of Management Ahmedabad. She has presented papers at national and international conferences. Prior to pursuing her doctoral studies, Nidhi worked as a software engineer for 3 years at Accenture Services Private Limited, Mumbai, India. 

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