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Service Innovation

Novel Ways of Creating Value in Actor Systems

  • Book
  • © 2016

Overview

Editors:
  1. Marja Toivonen

    1. VTT Technical Research Centre of Fi, Helsinki, Finland

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  • Provides a unique view of the linkages between service innovation and systems innovation
  • Includes a multidisciplinary history of service innovation research while showing avenues for future research – in the area of sustainability, for instance
  • Features contributions by the best-known scholars in the area of service innovation research, representing different schools of thought

Part of the book series: Translational Systems Sciences (TSS, volume 6)

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Table of contents (13 chapters)

  1. Front Matter

    Pages i-xviii
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  2. Services, Service Systems, and Value Co-creation

    1. Front Matter

      Pages 1-1
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    2. Twenty Years of Service Innovation Research

      • Ian Miles
      Pages 3-34

    3. Zooming Out and Zooming In: Service Ecosystems as Venues for Collaborative Innovation

      • Heiko Wieland, Stephen L. Vargo, Melissa Archpru Akaka
      Pages 35-50

    4. Service Ecosystems Innovation in Systemic Perspective: Transitions and Coevolutions

      • Kyoichi Kijima, Marja Toivonen, Sampsa Ruutu
      Pages 51-67

    5. Social Innovation and its Relationships with Service and System Innovations

      • Luis Rubalcaba
      Pages 69-93

  3. Managing Service Innovation

    1. Front Matter

      Pages 95-95
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    2. Developing Service-Based Business Models: Which Innovation Capability for Which Innovation Dimension?

      • Matthijs J. Janssen, Pim den Hertog
      Pages 97-128

    3. Innovating in Practices

      • Tiziana Russo-Spena, Cristina Mele
      Pages 129-148

    4. Innovating Services Through Experiences: An Investigation of Servicescape’s Pivotal Role

      • Antonella Carù, Laura Colm, Bernard Cova
      Pages 149-170

    5. Struggling at the Front Line: ICT and Service Innovation

      • Silvia Gliem, Christiane Hipp
      Pages 171-184

  4. Opportunities and Challenges for Service Innovation in Different Contexts

    1. Front Matter

      Pages 185-185
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    2. Service Innovation for Sustainability: Paths for Greening Through Service Innovation

      • Faridah Djellal, Faïz Gallouj
      Pages 187-215

    3. Innovation in Public Service Systems

      • Lars Fuglsang, Jon Sundbo
      Pages 217-234

    4. Service Innovation in Industrial Contexts

      • Christian Kowalkowski
      Pages 235-249

    5. The Role of Knowledge-Intensive Business Services in Innovation System: The Case of China

      • Jiang Wei, Dan Zhou
      Pages 251-268

    6. Internationalization as Innovation Driver in Services

      • Patrik Ström, Robert Wentrup
      Pages 269-281
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Keywords

About this book

This is the first book that summarizes the 20-year history of service innovation research and combines it with the future need to adopt a systems view in the field of service research. The book emphasizes that the most urgent issues of today’s economies – the development of welfare and sustainability – cannot be solved with innovations in individual service offerings only, and that innovations of service systems are increasingly needed. Various theoretical approaches and perspectives from different disciplines are included, providing a comprehensive view of the current understanding of the nature of service innovation. The book illustrates the achievements of two research traditions, one based on the general innovation theory and the other based on the service marketing theory. Service innovation is considered from the points of view of drivers, processes, practices, and outcomes. The interrelations between actors and systems are analyzed, and the nature of innovation as a new way to co-create value is highlighted. The book promotes the view that users are an important source of innovative ideas and that openness is an important success factor in innovation processes. In addition to the general nature and management of service innovation, some specific topics are included, exemplified by innovations in public services and in knowledge-intensive business services. This volume is highly recommended to readers who seek a state-of-the-art overview of the area of service innovation and its linkages to systems research.

Editors and Affiliations

  • VTT Technical Research Centre of Fi, Helsinki, Finland

    Marja Toivonen

Bibliographic Information

  • Book Title: Service Innovation

  • Book Subtitle: Novel Ways of Creating Value in Actor Systems

  • Editors: Marja Toivonen

  • Series Title: Translational Systems Sciences

  • DOI: https://doi.org/10.1007/978-4-431-54922-2

  • Publisher: Springer Tokyo

  • eBook Packages: Business and Management, Business and Management (R0)

  • Copyright Information: Springer Japan 2016

  • Hardcover ISBN: 978-4-431-54921-5Published: 21 June 2016

  • Softcover ISBN: 978-4-431-56636-6Published: 07 June 2018

  • eBook ISBN: 978-4-431-54922-2Published: 09 June 2016

  • Series ISSN: 2197-8832

  • Series E-ISSN: 2197-8840

  • Edition Number: 1

  • Number of Pages: XVIII, 281

  • Number of Illustrations: 22 b/w illustrations, 16 illustrations in colour

  • Topics: Services, Innovation/Technology Management, IT in Business

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