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Table of contents (8 chapters)
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Front Matter
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Back Matter
About this book
About the author
Bibliographic Information
Book Title: Handling Customer Disconfirmations
Book Subtitle: A Model of the Service Provider’s Response Process
Authors: Gaby Mairamhof
Series Title: Fokus Dienstleistungsmarketing
DOI: https://doi.org/10.1007/978-3-322-95410-7
Publisher: Deutscher Universitätsverlag Wiesbaden
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eBook Packages: Springer Book Archive
Copyright Information: Springer Fachmedien Wiesbaden 1996
Softcover ISBN: 978-3-8244-6333-6Published: 15 July 1996
eBook ISBN: 978-3-322-95410-7Published: 01 July 2013
Series ISSN: 2628-7366
Series E-ISSN: 2628-7374
Edition Number: 1
Number of Pages: XVII, 211
Number of Illustrations: 2 b/w illustrations
Topics: Organization, Marketing