Electronic Government

1. Front Matter

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2. Foundations

   1. The Current State of Research on eGovernment in Developing Countries: A Literature Review

      • Fathul Wahid

      Pages 1-12

3. Adoption and Diffiusion

   1. The Influence of External Institutional Pressures on Local E-Government Adoption and Implementation: A Coercive Perspective within an Indonesian Local E-Government Context

      • Nurdin Nurdin, Rosemary Stockdale, Helana Scheepers

      Pages 13-26

   2. On the Interaction of Source and Channel Choice in the Government-to-Business Context

      • Yvon van den Boer, Lidwien van de Wijngaert, Willem Pieterson, Rex Arendsen

      Pages 27-39

4. Open Government and Transformation

   1. Building Understanding of Smart City Initiatives

      • Suha Alawadhi, Armando Aldama-Nalda, Hafedh Chourabi, J. Ramon Gil-Garcia, Sofia Leung, Sehl Mellouli et al.

      Pages 40-53

   2. The Need to Adjust Lean to the Public Sector

      • Nicole Maarse, Marijn Janssen

      Pages 54-65

   3. ‘Demand Driven Development of Public e-Services’

      • Katarina L. Gidlund

      Pages 66-77

   4. Improving PA Business Processes through Modeling, Analysis, and Reengineering

      • Damiano Falcioni, Andrea Polini, Alberto Polzonetti, Barbara Re

      Pages 78-89

   5. Issues and Guiding Principles for Opening Governmental Judicial Research Data

      • Anneke Zuiderwijk, Marijn Janssen, Ronald Meijer, Sunil Choenni, Yannis Charalabidis, Keith Jeffery

      Pages 90-101

   6. "5 Days in August" – How London Local Authorities Used Twitter during the 2011 Riots

      • Panagiotis Panagiotopoulos, Alinaghi Ziaee Bigdeli, Steven Sams

      Pages 102-113

5. Infrastructure and Technology

   1. Shared Services in Irish Local Government

      • Mark Scannell, Frank Bannister

      Pages 114-125

   2. Information Technology and the Efficiency of the Brazilian Judiciary System

      • André Andrade, Luiz Antonio Joia

      Pages 126-136

   3. The Tool That Has to Build Itself: The Case of Dutch Geo-Data

      • Walter T. de Vries, Gianluca Miscione

      Pages 137-148

   4. Cross-Border Legal Identity Management

      • Bernd Zwattendorfer, Arne Tauber, Klaus Stranacher, Peter Reichstädter

      Pages 149-161

   5. Understanding Enterprise Architecture: Perceptions by the Finnish Public Sector

      • Juha Lemmetti, Samuli Pekkola

      Pages 162-173

   6. The Understanding of ICTs in Public Sector and Its Impact on Governance

      • Arild Jansen

      Pages 174-186

6. Evaluation

   1. Investigating Outcomes of T-Government Using a Public Value Management Approach

      • Anne Fleur van Veenstra, Marijn Janssen

      Pages 187-197

   2. E-government in Tanzania: Current Status and Future Challenges

      • Øystein Sæbø

      Pages 198-209

   3. A Model to Assess Open Government Data in Public Agencies

      • Mauricio Solar, Gastón Concha, Luis Meijueiro

      Pages 210-221

   4. Comparing Private and Public Sector on Information Systems Development and Maintenance Efficiency

      • John Krogstie

      Pages 222-233

This book constitutes the refereed proceedings of the 11th IFIP WG 8.5 International Conference, EGOV 2012, held in Delft, The Netherlands, in September 2012. The 23 revised full papers presented were carefully reviewed and selected from more then 80 submissions. The papers are organized in topical sections on foundations; adoption and diffusion; open government and transformation; infrastructure and technology; evaluation; and citizen perspective, social inclusion, and social media.

• e-government
• e-services
• electronic identification
• information systems
• open data

• University of Washington, Seattle, USA

  Hans J. Scholl

• Faculty of Technology, Policy and Management, Delft University of Technology, Delft, The Netherlands

  Marijn Janssen

• Institute for IS Research, University of Koblenz-Landau, Koblenz, Germany

  Maria A. Wimmer

• Department of Information Systems, University of Agder, Kristiansand, Norway

  Carl Erik Moe, Leif Skiftenes Flak

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