Overview
- Authors:
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Hans de Bruijn
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, Faculty of Technology, Policy and Manage, Delft University of Technology, Delft, Netherlands
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Ernst ten Heuvelhof
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, Faculty of Technology, Policy, Delft University of Technology, Delft, Netherlands
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Roel in 't Veld
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Leiderdorp, Netherlands
A guide to processes that result in successful changes Provides concrete examples for the management of complexity Gives recommendations on how to accelerate processes of change
Includes supplementary material: sn.pub/extras
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Table of contents (9 chapters)
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Introduction to process design and process management
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Introduction: Process and Content
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- Hans de Bruijn, Ernst F. ten Heuvelhof, Roel in ‘t Veld
Pages 1-6
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Introduction to process design and process management
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- Hans de Bruijn, Ernst F. ten Heuvelhof, Roel in ‘t Veld
Pages 9-37
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Process Architecture
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- Hans de Bruijn, Ernst F. ten Heuvelhof, Roel in ‘t Veld
Pages 41-58
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- Hans de Bruijn, Ernst F. ten Heuvelhof, Roel in ‘t Veld
Pages 59-78
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Managing the Process
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- Hans de Bruijn, Ernst F. ten Heuvelhof, Roel in ‘t Veld
Pages 81-101
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- Hans de Bruijn, Ernst F. ten Heuvelhof, Roel in ‘t Veld
Pages 103-121
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- Hans de Bruijn, Ernst F. ten Heuvelhof, Roel in ‘t Veld
Pages 123-143
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- Hans de Bruijn, Ernst F. ten Heuvelhof, Roel in ‘t Veld
Pages 145-164
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- Hans de Bruijn, Ernst F. ten Heuvelhof, Roel in ‘t Veld
Pages 165-167
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Back Matter
Pages 169-171
About this book
• End: pro?t and loss account. As a result, there will be a stage at which the parties have developed relations and prospects of gain, while there are still a number of problems that are dif?cult to solve and that fail to evoke consensus. Each party will then draw up a pro?t and loss account. On the positive side of the balance are the relations developed and the gains collected, on the negative side there are the losses and the unsolved problems. For particular parties, who have no interest in the problem, the latter side is uninteresting; for others, who have an interest in a particular solution of this problem, it represents a form of loss. • Pro?t and loss balance positive for a critical mass: speed. The speed of the process will increase if the pro?t and loss account shows a positive balance for a critical mass of parties. They wish to collect their gains and therefore to make ?nal decisions. At this point there will be an important psychological mec- nism: parties tend to anticipate on collecting their gains, which increases their urge to speed up the process. It is clear from the above, however, that the end of a process is dif?cult to predict.
Authors and Affiliations
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, Faculty of Technology, Policy and Manage, Delft University of Technology, Delft, Netherlands
Hans de Bruijn
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, Faculty of Technology, Policy, Delft University of Technology, Delft, Netherlands
Ernst ten Heuvelhof
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Leiderdorp, Netherlands
Roel in 't Veld
About the authors
Hans de Bruijn is professor of Organization and Management at the Faculty of Technology, Policy and Management, Delft University of Technology. Ernst ten Heuvelhof is professor of Policy Science at the Faculty of Technology, Policy and Management, Delft University of Technology and at the Department of Public Administration at Erasmus University Rotterdam.Roel in ‘t Veld is professor of Management of Hybrid Organizations at the Open University of the Netherlands, and professor of Governance at the University of the Netherlands Antilles.
