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  • Conference proceedings
  • © 2009

Electronic Government

8th International Conference, EGOV 2009, Linz, Austria, August 31 - September 3, 2009, Proceedings

Part of the book series: Lecture Notes in Computer Science (LNCS, volume 5693)

Part of the book sub series: Information Systems and Applications, incl. Internet/Web, and HCI (LNISA)

Conference series link(s): EGOV: International Conference on Electronic Government

Conference proceedings info: EGOV 2009.

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Table of contents (34 papers)

  1. Front Matter

  2. Reflecting E-Government Research

    1. Profiling the EG Research Community and Its Core

      • Hans J. (Jochen) Scholl
      Pages 1-12
    2. Mapping the E-Government Research with Social Network Analysis

      • Nuša Erman, Ljupčo Todorovski
      Pages 13-25
  3. Administrative Reform and Public Sector Modernization

    1. Towards Coordination Preparedness of Soft-Target Organisation

      • Mohammed Shahadat Uddin, Liaquat Hossain
      Pages 54-64
    2. Transforming Crisis Management: Field Studies on the Efforts to Migrate from System-Centric to Network-Centric Operations

      • Nitesh Bharosa, Bart van Zanten, Marijn Janssen, Martijn Groenleer
      Pages 65-75
    3. Joined–Up E–Government – Needs and Options in Local Governments

      • Anders Persson, Göran Goldkuhl
      Pages 76-87
    4. Can ICT Reform Public Agencies?

      • Arild Jansen, Einar Løvdal
      Pages 88-102
    5. Time to Give in: Firm Belief in Administrative Reform as a Driver for Delivering Benefits from IT

      • Jeppe Agger Nielsen, Rony Medaglia, Kim Normann Andersen
      Pages 103-114
  4. Performance Management and Evaluation

    1. E-Government Implementation Evaluation: Opening the Black Box

      • Maddalena Sorrentino, Raffaella Naggi, Pietro Luca Agostini
      Pages 127-138
    2. Identifying Weaknesses for Chilean E-Government Implementation in Public Agencies with Maturity Model

      • Mauricio Solar, Hernán Astudillo, Gonzalo Valdes, Marcelo Iribarren, Gastón Concha
      Pages 151-162
    3. A Multiple-Item Scale for Assessing E-Government Service Quality

      • Xenia Papadomichelaki, Gregoris Mentzas
      Pages 163-175
    4. Process-Based Governance in Public Administrations Using Activity-Based Costing

      • Jörg Becker, Philipp Bergener, Michael Räckers
      Pages 176-187
    5. Assessment of Website Quality: Scandinavian Web Awards Right on Track?

      • Hanne Sørum, Rony Medaglia, Kim Normann Andersen
      Pages 198-209
    6. Post Recommendation in Social Web Site

      • Long Wang, Justus Bross, Christoph Meinel
      Pages 210-221
  5. Aspects in Government-To-Citizen Interactions

Other Volumes

  1. Electronic Government

About this book

This book constitutes the refereed proceedings of the 8th International Conference on Electronic Government, EGOV 2009, held in Linz, Austria, in August/September 2008 within the DEXA 2009 conference cluster.

The 34 revised full papers presented were carefully reviewed and selected from 119 submissions. The papers are organized in topical sections on reflecting e-government research, administrative reform and public sector modernization, performance management and evaluation, aspects in government-to-citizen interactions, and building blocks in e-government advancements.

Editors and Affiliations

  • Institute for IS Research, University of Koblenz-Landau, Koblenz, Germany

    Maria A. Wimmer

  • The Information School, University of Washington, Seattle, USA

    Hans J. Scholl

  • Faculty of Technology, Policy, and Management, Delft University of Technology, Delft, The Netherlands

    Marijn Janssen

  • Institute of Informatics in Business and Government, University of Linz, Linz, Austria

    Roland Traunmüller

Bibliographic Information

Buy it now

Buying options

eBook USD 39.99
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book USD 54.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Other ways to access